How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

Can I win back customers who have not ordered for a while?


Yes – the E-commerce category has ready-made inactivity segments based on each customer's last checkout date: People without checkouts in less than a week (<7 days), People without checkouts over a month (>31 days), People who have not ordered in 6 months, People who have not ordered in a year, and People who have never Purchased (registered but no order). Pair them with a discount coupon in your email. Each segment only includes customers who have Receive Email on and are not suspended.

Where to find it: /admin/marketingcampaigns/campaigns/email/new