How can we help you?

Can staff place a Grab&Go order for a customer from the admin?

Yes. In **Checkout As** (Ordering > Retail > Checkout As, /admin/checkouts/new) the left module list shows the Grab&Go module (named after your...

Few readers

Can the customer print or download the signed contract and the proposal?

Yes. On their proposal page, **Print as PDF** opens the print-ready proposal (they save it as PDF from the browser). Each contract...

Few readers

Can the receipt import update my ingredient stock?

Yes, when your plan is Base or higher or you have the Ingredient Stock module. Each review card has a quantity purchased...

Few readers

Can training accidentally refund an order, cancel a subscription or close my day?

No. Training only highlights controls and explains them; it never presses them. Steps that point at money or irreversible actions show an...

Few readers

Can two POS Devices share the same Bridge Device / printer?

Yes. The **Bridge Devices** list page shows a count of how many POS Devices currently reference each bridge (across its printers), so...

Few readers

Cancel a Subscription

A customer calls you and tells you they're moving, need something else, whatever the case they have cancelled. So how do you...

Few readers

Charging Bag Fees & Refunds

Need to manage which bags customers are getting and how much they're being charged for them? This bag fee will be charged...

Few readers

Coupon Availability

Go to Business Settings > Coupons. Click Add new or click on the Id# of a coupon you want to edit. Identify...

Few readers

Create a portion size for Catering and Proposal Meal Recipes

With Sprwt you can create a portion size for your catering and proposal meal recipes. Let's take an example where you have...

Few readers

Create a recurring proposal

Do you have recurring catering customers? Perhaps an office order every day or week? Maybe you work with a non-profit that hosts...

Few readers

Create portion sizes for meal recipes

Running a kitchen comes with a lot of customizations; some customers want chicken and some steak and some customers want small portions...

Few readers

Create Proposal Templates

With Sprwt Catering's Proposal system you are able to create Proposal Templates so you can easily create common event orders in minutes...

Few readers

Custom Meal Builder items

Want to give customers complete control over their meals? With the $75/mo Custom Meal Builder ordering system, customers can customize which food,...

Few readers

Customer Dashboard - Manage Subscriptions

When a customer goes to the profile they can click My Subscription and view their current subscription or be redirected to purchase...

Few readers

Customer Profile Management

With Sprwt's CRM system you have complete control over your customers' profiles.  To access a user profile go to Admin > Users...

Few readers

Delivery and Pickup Reports

A bunch of orders came in, I just made a mess in the kitchen, put everything away but now what? With the...

Few readers

Cooking Report vs Inventory Shopping List vs Sub-Recipe Report – which one do I give to whom?

All three come from the same orders and the same recipe maths, presented at different levels: - **Inventory Shopping List** → the...

Few readers

Customers get 'The reCAPTCHA field is telling me that you are a robot' - why?

This message appears when Google rejects the token. The usual causes are: - **Version mismatch** - the keys were created as v3...

Few readers

Customers get "Sorry, we do not deliver on this day" even though the zip code exists – why?

The zip code is assigned to a route that does not run on that weekday, or the day is not enabled for...

Few readers

Customers say a date is closed on the website but it shows as open on my dashboard — why?

On the subscription meal-selection page Sprwt applies the Cut-off Timer rules *predictively*: if the current time is past the earliest weekday rule...

Few readers