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Sprwt

Skip a Subscription Pickup/Delivery

You can only skip or cancel dates that are within the current billing period. In our system, when you skip a date...

SMS List & Contact Manual Upload

Our system automatically groups existing customers into useful sets, including checkout date, pickup/delivery date, subscription, or ordering module. If you have specialized...

SMS Marketing System Activation

Looking to improve your relationship with customers by giving them notifications, updates, and communicate via text messaging? With our built-in SMS system,...

SMS Messages & Calls

Looking to improve your relationship with customers by giving them notifications, updates, and communicate via text messaging? With our built-in SMS system,...

Sprwt Application Fee

Sprwt is a massive system and one of the features we've built is an integration with payment processors to manage all of...

Sprwt Dashboard: Meal Selection/Production

Welcome to Sprwt, you now have access to a dashboard that works with you to help you grow.  "But what do all...

Subscription Billing/Renewal

In this article, “Subscription” refers to the subscriptions created in Admin Dashboard > Kitchen Settings > Weekly Subscription. “subscription” refers to the...

The Checkout Process

Time to checkout so you can start easy, but where do we start? When going to the cart first step is to...

Reports

Some reports only show one date with a calendar – how does that work?

Single-day reports (**Packaging Report**, **Meal Kit Reports**, **Extras Report**) show the selected delivery date as a pill next to the page title....

Subscriptions

Sprwt mentions "Membership Plans", "Subscription Memberships", "Members" and "Membership ID". Are these the same feature?

No — they are three separate things: 1. **Membership Plans** (Marketing > Membership Plans): named tiers you assign to customers, used to...

The customer changed their mind – how do I swap a meal that is already saved?

Click **Refund** on the saved meal row (confirm "Are you sure?"). The meal is voided (struck through) and, because the slot is...

Retail

Step by step, how do I run a stock upload?

1. Open the location's Retail Menu for the date (or the Retail Menu list for all locations) and click **Update Stock with...

Settings & Configuration

The 'From:' badge keeps showing 'Verify' — why aren't my emails going out?

System emails are only delivered once the **System Email - Email Address From** address is verified with the email provider. Steps: 1....

Accounting

The Accounting page loads but looks empty or broken. Why?

The dashboard, Chart of Accounts, Transactions and Connected Accounts pages are styled with class names that begin with *ad-*, and some browser...

Kitchen

The AI generated my meals but the ingredients have no cost - why?

When the AI generator (or *Apply Recipe to Meal*) cannot find an existing sub-recipe with the same name, it creates a new...

The builder page says "Edit Header Menu" even for my footer group - is that a problem?

No. The builder header uses a fixed title, but the group you are editing is identified by the **Group #** pill and...

Marketing

The Auto Recharge card says the balance is checked daily and that I'll get an email before a recharge — is that accurate?

In the current version the balance check is tied to sending activity rather than a fixed daily schedule: it runs when you...

Payments & Billing

The Billing page shows "Try Again Later!" or sections stay on "loading..." - what is wrong?

The Plans, Cards, Addons and Charges sections are loaded live from Sprwt's central billing service using your site's deploy key. If that...

Real Time Ordering

The countdown on the KDS looks wrong compared with the wall clock — why?

There are two different clocks on the board. The **live clock** at the top is a genuine, continuously-updating browser clock (it ticks...

Catering & Proposals

The customer only sees "Pay Total" — why isn't the deposit option offered?

The **Pay Deposit** option appears only when all of these are true: **Allow Partial Payment Percentage** is on with a value between...