Support & Account
My site shows 'Website Unreachable – account has been suspended by our automated prevention system'. What now?
This is the **Suspended** server status. Sprwt's automated system suspends an account for phishing activity, non-adherence to the terms of use and/or...
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My site shows 'Your website has been onboarding for more than 120 days!!' – what does that mean?
Sprwt flags an account as **Onboarding Overdue** when it has stayed in onboarding for over three months without going live. When the...
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My site shows 'Your website is currently inactive' – how do I get it back?
This page appears when Sprwt has set your account's **Server Status** to **Past Due +3 days** – your Sprwt subscription payment is...
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Customer Dashboard
My store uses Shippo or Uber Direct for delivery — how is that different?
If the store has the Shippo or Uber Direct integration turned on for your delivery method, the address is validated (and, for...
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My verification code expired or is wrong — what do I do?
Codes are only valid for 5 minutes. If yours has expired you'll see "Code expired, please note that you have 5 minutes...
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Settings & Configuration
My uploaded Module Image didn't save / the page reloaded without the image.
Image uploads save as soon as you pick a file and then reload the page on the same tab. If the image...
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Should delivery fees be taxed? What does 'Charge taxes on delivery?' do?
**Tab:** Business > Payment. **Options:** Yes / No (default No). Global only. When **Yes**, the delivery fee of each order is taxed...
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Retail
Sprwt
Opening and Closing Dates on Dashboad
Aside from the information display, your dashboard also has some important functions for you to control your store open and closed delivery/pickup...
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Order - ordering system settings
Need to manage settings of a particular ordering system? Go to Admin Dashboard > Business Settings > Configurations > Order. Common to...
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Packaging & Fulfillment with the Bag System
The Bag System a feature in the Base Plan is an amazing tool that facilitates packaging, delivery organization, notifications for your customers,...
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Pickup Location
Do you feel like your business is ready to start expanding to multiple locations? Adding a new location can be an exciting...
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Proposals and Invoices
If you run a catering operation, utilizing proposals is key to operating a successful operation. Create and send proposals, contracts, and invoices...
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Referrals, Loyalty, Gift Cards, and Birthday Presents
With Sprwt, you have access to the Marketing Hub System when you purchase Bloom or Orchard Plan. The marketing hub has access...
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Refunding a Customer (in-depth)
A customer doesn't want their meals this week, something was charged or refunded incorrectly, you made changes that create a price difference,...
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Retail Locations and Grab & Go Locations
Do you feel like your business is ready to start expanding to multiple retail locations? Adding a new location can be an...
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Schedule a Demo or Onboarding Session
Are you interested in the Sprwt software platform? Looking for a meal prep software solution? Well, you've come to the right place!...
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Selling Extras and Addons
Selling merchandise, such as snacks, drinks, coaching courses, or merchandise has never been easier with Sprwt. With the extras ordering system you...
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Setup Pay now and Pay Later for Proposals
With Sprwt's proposal system, you can setup payment terms to help close more deals and assist your customers with a payment plan....
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