Marketing
Is there an AI feature in the SMS system?
No. In the current version the SMS pages (Compose, Chat, Templates, Recurring, Sequences, Contacts, History, Numbers, Buy Credits and the registration pages)...
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Klaviyo events are not showing up for my customers - what should I check?
1. **Module** - the Klaviyo card must be enabled for your account; without it nothing is sent even if keys are saved....
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My campaign is stuck in Scheduled or Outbox and nothing is being sent. What can I check?
1. **Send time** – a campaign only starts once its *Scheduled for* time has passed; check the campaign page. 2. **Onboarding** –...
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My CSV import added nothing or created strange contacts — what went wrong?
Check these points: - The file must use a **semicolon (;)** between columns, not a comma; with commas the whole line is...
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My scheduled campaign time passed but nothing was sent. What should I check?
Work through this list: 1. **History > Sending** – are the messages there with an **Error Count**? Open one to read the...
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Customer Dashboard
Website
Hr Tools
Settings & Configuration
Is there an audit trail of configuration changes?
Yes. Every inline save, image upload and image deletion on the Configuration page is written to the system change log as an...
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Is there an Emails tab where I can switch individual system emails on or off?
Not on the Configuration page in the current version — the per-email on/off switches are hidden here. Use the **Emails** page (`/admin/emails`,...
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Is there an old "warning dates" birthday-balance feature still running?
No. That endpoint still exists but its logic has been entirely disabled — it does nothing when called. It appears to be...
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Users
Sprwt
Kitchen Locations & Delivery Dates
Do you feel like your business is ready to start expanding to multiple locations? Adding a new location can be an exciting...
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Macros
The macro-nutritional system is applied to ingredients, sub-recipes, and meal recipes, and gives your customer data and information so they can accurately...
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Marketing - gift cards & other promotions
Need to manage your marketing programs? These features allow customers to accrue digital currency to apply towards checkouts. Go to Admin Dashboard...
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Meal Category
A meal category is divided into two segments a 'Type' and a 'Diet'. An example of a type of meal would be...
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Meal Labels, Packing Slips, Bag Labels, and more labels!
As part of our fulfillment reports, Sprwt automatically generates a label when an order is placed on your site. Our system has...
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Meal Pack
A Meal Pack is one of the Ordering Systems available to any Sprwt client. This ordering system is a one-time multi-meal purchase...
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