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Catering & Proposals

The customer paid in Stripe — where do I see the Stripe transaction from the proposal?

On the **Payments** tab, Sprwt tries to resolve each Stripe payment's underlying charge on your connected Stripe account. When that lookup succeeds,...

Delivery

The customer's name, email or phone changed in Sprwt. Does Root Planner get the update?

Yes, on the next export. Every time you run *Export to Root Planner* for a date, each customer that already exists in...

The Root Deliveries page shows an error line under a route card. What does it mean?

Each route card asks Root Deliveries for the route's current status when the page loads. If Root returns an error (for example...

The Sync Report says "No synchronized routes found". What should I check?

That message means Root Planner has not sent any routes to this site yet. Check that: 1. Routes actually exist in Root...

Admin Dashboard

The cut-off time passed but my delivery date is still open — why?

Check these in order: 1. **The weekday rule** – the job closes dates when it runs on the *trigger* weekday after the...

The dashboard keeps opening on an old date — how do I fix it?

The dashboard always lands on the **earliest delivery date that has not been finished**. If that is a date in the past,...

Hr Tools

The Department View on the Schedule is greyed out. Why?

The **Employees View / Department View / Role View** selector is only available in the **Weekly** calendar view. Switching to Daily or...

Sprwt Ai

The generation seems to hang – how long should I wait?

Generation runs in the background while the typing dots animate. Typical times: Write with AI and title suggestions a few seconds; recipe...

Kitchen

The meal table is empty or shows an error such as "Invalid Delivery Date" - what does it mean?

The table loads the day's meals using the delivery date number from the page. **Missing Delivery Date** / **Invalid Delivery Date** means...

Subscriptions

The Members link is missing from a customer's dashboard. Why?

Check, in order: 1. **Account members are enabled** on your Sprwt account (Subscription Memberships module or a Base/Pro/Enterprise plan). Without it the...

Payments & Billing

The Payments or Disputes list is empty even though I know I have payments - what should I check?

1. **Kitchen location** - each location has its own connected account; switch to the location that took the payments. 2. **Filters** -...

Reports

The quantities on the Cooking Report look higher than the recipe – why?

Usually one of three things: **trim** – ingredients with a Trim/Shrinkage % are inflated (quantity ÷ (1 − trim%)) and the untrimmed...

The report is very slow or times out on a long date range – what can I do?

Ingredient-level reports recalculate every recipe for every order in the range and, with swaps enabled, also check every order for ingredient swaps,...

Support & Account

The radius save says some states are not set up yet – what do I do?

Zip codes belong to a state/province, and delivery pricing cannot be saved for a state that does not exist on your account....

The wizard says a step is Not finished even though I did the work – why?

A step is complete only when all its **required** tasks report done from real data (for example the Kitchen settings step needs...

Marketing

The Shippo test calculation fails or shows 'Not Connected' - what should I check?

- **Not Connected / Enter your API key above and save to connect** - the key for the *currently selected environment* is...

The Sprwt SMS Profile page shows an error starting with "Sprwt A2P:" or "Sprwt SMS Registration:". What does it mean?

These messages relay an error returned by the messaging provider while creating or updating your compliance records (for example an invalid phone...

Retail

The stock upload said 'Meal #N does not belong to this reseller' or 'Retail location #N not found for this reseller' - what's wrong?

Both messages are ownership checks. Uploads run against the **kitchen currently selected** in the admin: every location_id must be a retail-flagged location...

The upload modal warns 'Someone already uploaded to this location today'. What should I do?

The modal lists the three most recent uploads for the location (or for all locations) with date, user, row count and mode;...

Settings & Configuration

There is an Order tab called "Wholesale" (or a tab with an empty name) - what is it?

A la Carte can have extra *options* - separate storefronts that reuse the A la Carte engine, such as **Wholesale**. For each...