How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

The Payments or Disputes list is empty even though I know I have payments - what should I check?


  1. Kitchen location - each location has its own connected account; switch to the location that took the payments.
  2. Filters - reset the status chip to All and clear both date boxes.
  3. Search box (Payments) - clear it; search only matches payments tied to a Sprwt customer (by their linked card) or to an order/checkout ID in the payment's metadata, so an otherwise-valid charge with no matching Sprwt record won't turn up.
  4. Mode - payments taken while the location used its own directly-entered Stripe keys (before moving to Sprwt's Connect setup) are on a different Stripe account and are not visible here; see them in Stripe directly.
  5. Load More - when a status filter is active Sprwt fetches in batches of 50 and filters them, so the first page can be short; click Load More.

Disputes are additionally limited to charges transferred to your account, and the KPI Dispute Rate only counts the current calendar month to date.

Where to find it: /admin/stripe/payments