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Back Articles on: Sprwt Supprt

Customer Dashboard

How does the Custom Meal Builder work?

1. Go to **Custom Meal Builder** (/custom) and choose a delivery date. 2. For each **Combo**, choose your quantity and then select...

How does the delivery-date picker decide which weekdays to show on A la Carte?

For **Pickup**, it shows the days the selected pickup point is actually open. For **Delivery**, it starts from the reseller's overall delivery...

How does the password reset link/page work?

The link in the recovery email opens `/recovery?code=...&uid=...`. There you re-enter your email (it must match the account's email exactly) under **Confirm...

Catering & Proposals

How does the customer find all their proposals?

When logged in, customers open `/proposals` on your website. The page shows a pipeline (All Events, **Proposal Received**, **Proposal Signed**, **Proposal Paid**,...

How does the customer pay for a proposal?

Once the proposal is **Signed and Approved** (or Partially Paid / Past Due) the customer clicks **Proceed To Checkout**. A checkout window...

How does the date range picker work across catering reports?

Most catering reports let you pick either a single day or a date range with a start and end date. If you...

How does the Menu Breakdown Report calculate a portion's selling price?

It starts from the meal's base selling price and production price (for the default/no-portion row), then for each additional named portion configured...

How does the Messages thread between me and the customer work?

Both the admin proposal page and the customer's proposal page have a **Messages** tab: a chat-style thread grouped by day, with a...

Admin Dashboard

How does the cut-off affect what customers see on the website?

On the storefront meal-selection page for subscriptions, Sprwt checks each delivery date against the Cut-off Timer rules using the same window logic...

Reports

How does the date range work on Export Meals Labels?

The **Date Range** box always covers exactly one week, Monday to Sunday. It defaults to the current week; when you pick any...

Marketing

How does the email validation code that new customers receive work?

When a customer registers, the **New Registered User** email contains a validation code and the customer is taken to the *Email validation*...

How does the loyalty cashback program work?

Set **Loyalty Cashback Percentage** (Marketing: Hub) to e.g. `5`. From then on, every time a logged-in customer completes a paid order, Sprwt...

Delivery

How does the FedEx integration work?

FedEx is a legacy carrier integration available through the FedEx module and is not self-service: there is no "FedEx" option in the...

Sprwt Ai

How does the honeypot work, and can a normal visitor trigger it by accident?

Every page includes a hidden block (invisible, unfocusable, ignored by screen readers) containing the link *Internal data export — do not follow*...

Kitchen

How does the In Store Menu work?

The **In Store Menu** (/admin/menus/instoremenu, under the **Retail** sidebar group) is the menu shown on the customer "Store Menu" page for walk-in...

How does the Inventory Shopping List calculate quantities, prices and Total Needed?

For every meal and portion ordered in the date range it multiplies the number ordered by each ingredient's recipe quantity, replaces swapped...

How does the per-ingredient panel inside a sub-recipe show cost and macros?

Each ingredient panel header shows the quantity you entered with its unit and a **Prod. Price** for that line (quantity x the...

Settings & Configuration

How does the kitchen location selector bar appear on my website, and can I change its style?

The dark bar with a **location dropdown** appears under the header on public pages (everywhere except login, register, password recovery, and the...

How does the outbound text (SMS) queue work, and what happens if credits run out?

This automation is what actually drains your outbound text queue (built up by other parts of the app), sending up to 50...

Support & Account

How does the onboarder authentication code work (/onboardauth)?

When a Sprwt staff member (sprwt.io email) opens the onboarding config, Sprwt emails them a 6-digit code and shows the **You need...