Reports
How does the 'Enjoy by' / expiration date on labels get calculated?
For regular Chef Menu meal labels, the printed date is the **delivery date plus a number of days**: Sprwt uses the meal...
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How does the 'Mark Packed' workflow work on the bag page?
When **Business: Labels > Bags Meals Packing status : Show mark packed button** is Yes, each item on the bag page has...
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Orders
Marketing
How does the "Exclude" field work?
Groups added under **Exclude** are resolved to phone numbers the same way as the **To** groups, and any number that appears in...
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How does the affiliate link attribute customers to an affiliate?
Each affiliate's link is your site URL with `?ref=AFFILIATE-ID` (shown on the Affiliate Users list, the affiliate's edit page and their own...
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How does the birthday present work?
Set **Birthday Present Amount** (Marketing: Hub). A daily scheduled job finds every customer whose stored birth date is today and who has...
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How does the campaign wizard hand off to the template designer and back?
When you press **Next: Content** with *Drag and Drop Builder* selected and no design attached yet, Sprwt saves your wizard entries, creates...
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How does the Chat (Direct Messages) inbox work?
**Marketing > SMS > Chat** is a two-way inbox. The left column lists your customers who have a phone number, sorted with...
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How does the Conditional block work?
**Conditional** – *Split flow based on recipient behavior.* Choose a **Condition Type**: *Email was opened*, *Email was not opened*, *Email link was...
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Subscriptions
Catering & Proposals
How does the "Search Type" AND/OR option work when generating a menu with AI?
"Search Type" only appears in the AI menu generator if you have a meal-category group named "Diet." It has two settings: -...
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How does the AI Generate option in the Visual Builder work, and does it cost anything?
On a proposal's **Visual Builder** tab, instead of dragging blocks yourself you can type a plain-language description of the layout you want...
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Settings & Configuration
How does the "Snooze for 3 days" button work on a popup notification?
Clicking **Snooze** hides the popup immediately and remembers, in your browser, not to show it again for 3 days — even if...
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How does the birthday cashback automation work?
For every customer whose birthday is today and who hasn't already been credited this year, Sprwt stamps the current year on their...
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Kitchen
Support & Account
How does the AI menu draft work, and what does it cost?
In **Let AI draft it**, tick one or more **Diet types**, set **How many meals** and **Menu runs for** (2, 4, 8...
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How does the Build your meal packs tool work?
On the **Packs** task (Ordering system) the **Build your meal packs** panel asks *How would you like to set them up?*: **Build...
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How does the Build your subscription plans tool work?
On **Ordering system > Subscription plans**, choose **Build and price them for me**, **Copy prices from a plan I have** or **Bring...
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