Accounting
How far back can Sprwt import bank transactions, and how do I choose a start date?
Sprwt can import up to **730 days (two years)** of history. In the **Import transactions** window each account shows *Starting from which...
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How is the Category dropdown organised and why does it change when I switch the Type?
The **Category** list depends on the **Type**. For a **Deposit** the groups are: *Transfer from Bank, Credit Card, or Loan*, *Deposit from...
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Pos
Users
Catering & Proposals
How is "Net Sales" calculated in the Category Breakdown report?
Net Sales = (gross sales amount) − (discounts) − (refund amount), computed per category after summing every contributing catering checkout and proposal...
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How is the catering order minimum actually calculated — per delivery day, and before or after discounts?
Two more Business: Cart settings control this: - **Catering: Amount ($) Minimum Per Delivery Day or Per Cart** — "Per delivery day"...
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How is the commission on a proposal calculated?
Commission = **Fixed Amount** + (**% Amount** / 100 x the proposal's expected total). The current figure is shown at the top...
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Marketing
How is a coupon discount calculated across the items in the cart?
Sprwt walks through the cart line by line, only touching ordering systems ticked under **Allow on**: - **Percentage** coupons take the percentage...
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How is my monthly email usage counted, and where can I see how many emails I have left?
Usage is the number of **emails actually sent from the 1st to the last day of the current calendar month** (campaign emails...
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Kitchen
How is a sub-recipe's production cost calculated?
With **Override Food COGS** switched off (the default), the **Food COGS** is the sum over each ingredient of: (quantity used adjusted for...
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How is cloning different on the Wholesale Menu?
On a wholesale menu page (/admin/menus/wholesale/) the clone dialog has two extra controls: **Filter kitchen location** narrows the list, and **Select wholesale...
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How is the Catering Menu different from the Meal Prep Menu?
The **Catering Menu** (/admin/menus/catering) keeps a separate meal list per date for online catering orders. Differences: it uses the kitchen's **Catering fulfilment**...
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Customer Dashboard
How is my delivery fee calculated, and why was it $0 even though delivery normally costs something?
Your delivery fee comes from the **price** set on the pickup point/transporter record matched to your delivery day and zip/route — different...
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How is sales tax calculated on my order, and why does it only show up on some orders?
In the current version, tax on the online-ordering cart is driven by your **delivery address** (or, for Pickup, the pickup point's own...
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Real Time Ordering
How is Real Time Ordering different from Meal Prep, A la Carte or Catering ordering?
Here's how the four ordering channels compare: - **Meal Prep / A la Carte** — ordered for a future delivery/pickup date, from...
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How is the default order time chosen for the customer?
When the page loads, Sprwt takes *now + Order Buffer Time* (if none is set, +5 minutes), looks at today's Real Time...
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Delivery
Reports
How is the 'Requested delivery date' in the supplier email worked out?
It comes from the supplier's **Delivery Window**. If the window type is *Days After Cutoff*, the date is the ordering cut-off of...
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How is the container count calculated?
For **bag containers**, each bag type lists containers with a **Qty** and a **Per** setting (Settings › Kitchen Settings › Bag Types):...
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