Sprwt Feeback & Changelog Help Center

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Back Articles on: Sprwt Supprt

Pos

How do I refund a POS sale?

Open the sale (from **Transactions** or **Orders** in the terminal, or from **Admin > Customer Orders**) and choose to refund it. You...

Orders

How do I refund a single meal or item from an order?

1. Open the order and find the item in its module table (Packs, A la Carte, Extras, Products, Gift Card, Custom Charge,...

How do I refund a whole order to the customer's digital wallet?

1. Open the order (status must be **Paid** or **Partial Refund** and it must belong to a customer account). 2. In **Quick...

How do I refund money back to the customer's credit card instead of their wallet?

Card refunds happen on Sprwt's **Stripe payment page**, not on the order page itself. On a card-paid order (status Paid or Partial...

Retail

How do I refund Grab&Go meals and put them back in stock?

1. On the card click **Issue Refund**. The *Choose the Meals that you want to refund* window lists the meals with **Price**...

Marketing

How do I register my brand, and why does it ask me to pay a fee first?

On the **1 - Brand Registration** tab, once your customer profile and A2P messaging profile are both submitted (not draft or rejected)...

How do I reject a commission or move it back to unpaid?

On the affiliate's **Checkouts** tab, tick the commissions, choose **Mark as Rejected** (or **Mark as Unpaid**) in the dropdown and click **Update**....

How do I remove members from a list, or delete a list?

- **Remove members**: open the list, tick the rows (or use the header checkbox to select the page) and use the delete-selection...

Reports

How do I reject a commission or set it back to unpaid?

On the affiliate's **Checkouts** tab tick the commissions, choose **Mark as Unpaid** or **Mark as Rejected** in the dropdown, click **Update** and...

Real Time Ordering

How do I reject a new order?

Press **Reject** on the New card. This opens the **cancel** modal (the same one used for **Cancel** later), where you choose whether...

Accounting

How do I remove (disconnect) a bank?

On **Connected Accounts**, click the trash icon on the institution card and confirm *Are you sure you want to remove?*. Sprwt revokes...

How do I remove a rule?

Open the category's **Auto-categorization rules** window from the Chart of Accounts, find the rule in the **Keyword Rules** or **Learned Rules** table...

Subscriptions

How do I remove a customer from a membership plan?

Open the customer under **Marketing > Users** (page header shows the eyebrow *Customers*, title *Users*), set the **Membership Plan** dropdown back to...

How do I remove a recurring coupon from a subscription?

In **Renewal Settings > Recurring Coupon** click **Remove** next to the coupon and confirm "Remove recurring coupon and restore original price?". The...

Kitchen

How do I remove a meal from a preset menu?

Open the preset (pencil icon or its name in the list), stay on the **Meals** tab and click the **trash** icon in...

How do I remove a single meal from a date's menu?

Either click the **trash** icon in the ACTIONS column of the menu table, or open **Select Meals For this day** and click...

Users

How do I remove a member from a parent account?

On the parent's **Members** tab, click the trash icon in that member's row and confirm ("Are you sure you want to remove...

How do I remove an entry from the allowlist?

Click **Remove** on its row in the **Allowed addresses** table and confirm. This does not affect anyone who already registered while it...

Customer Dashboard

How do I remove a saved card or change my default card?

Click any card tile under **My Cards** to make it your default (a red **Default** ribbon appears on the one currently used...

Payments & Billing

How do I remove an old card, and why can't I delete my default card?

In **Cards on File** (Settings > Billing > Manage cards) each non-default card has a **trash icon** on the right. Click it...