Customer Dashboard
How do I request an address change for my active subscription?
It depends on how the business has configured this. By default, filling in the address form on **My Subscription** and submitting it...
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How do I resume/unpause my subscription?
If your business allows self-service (pause mode 2), click **Reactivate subscription**, pick a next renewal date, and confirm — this turns auto-renew...
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Orders
How do I request an Uber Direct courier for a day's delivery orders?
1. On the admin **Dashboard** pick the delivery date and click the **Uber Routes** card (or open /admin/requestuberdeliveries?dd=YYYY-MM-DD). 2. The **Uber Routes...
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How do I resend the order confirmation email to a customer?
Open the order and click **Resend Email** in **Quick Actions**. This re-sends the order email to the customer's account email (or the...
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Reports
How do I request an Uber Direct courier from the Delivery Report?
If a delivery route is of type **Uber Direct**, its card on the Delivery Report gains **Status** and **Actions** columns. Click **Request**...
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How do I run the Grab&Go report for one or several locations?
1. Open **Reports > Sales Reports > Retail - G&G** (or **Wholesale - G&G**). 2. Set **Begin** and **End**. 3. In **Select...
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How do I run the reports for a single kitchen location?
Use the **Kitchen** selector in the top bar of the admin. Choose a kitchen to limit every report to orders (and menus)...
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Settings & Configuration
How do I require customers to log in before they can browse or order?
**Tab:** Business > General. 1. Set **Need login to access website** to **Only Registered Users** (default is **Allow Guest**). Visitors who are...
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How do I reset a setting back to its default?
For **dropdown** settings, simply pick the default option again (the defaults are listed in this article per setting). For **text** settings, clearing...
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Marketing
How do I resend a gift card email?
Open the card and click **Resend Email** in the header. Sprwt sends the recipient gift card email (System email "user_giftcard" with the...
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How do I run the profile evaluation and what do "Compliant" and "Non Compliant" mean?
Open tab **4 - Submitting Profile For Evaluation**. It shows a check or cross next to **Business Information**, **Authorized Representative** and **Business...
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How do I schedule a campaign for later, and can I send it immediately?
On the **Schedule** step (*When would you like to send this campaign?*): - **Send Now** – *Immediately send your campaign.* The campaign...
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Payments & Billing
Subscriptions
How do I restrict a group's members to a single pickup location?
1. Go to **Pickup Points** and open the pickup point (or create it). 2. In **Corporate/Parent Membership Restriction**, search and add every...
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How do I retry a failed renewal or stop it from retrying?
On the subscription page, the red error box offers two buttons while the subscription is in error and still set to auto-renew:...
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