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Articles on: Sprwt Supprt

Why does my CSV import report "lines with errors" even though the rows look fine?


A row is counted as an error when:

  • the name or contact cell is empty;
  • the row has a different number of columns than the header (an extra comma inside a name, for example);
  • the email address already exists in your Contacts – duplicates are skipped rather than re-created (when importing from a list, the existing contact is still linked to the selected lists).

Also check that the first header cell is exactly name and the second contact; other column names are ignored. Fix the rows and re-upload – already-imported rows will simply show as errors the second time, which is harmless.

Where to find it: /admin/marketingcampaigns/contacts