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Articles on: Sprwt Supprt

Why does exporting users say something like "recorded and the platform operator notified" or refuse the download?


The Excel export passes through an export guard before it writes the file: it's logged (who, when, how many rows), and for larger exports (40+ rows) the row order is subtly re-shuffled (a handful of adjacent rows swapped) so a leaked copy can be traced back to the export event. If your account crosses a daily row cap — a limit that is off by default and only applies if your kitchen's operator has explicitly configured one — the export is blocked outright with that message and an alert is sent to the platform operator. This is a data-leak-prevention control, not a bug — contact [email protected] if you legitimately need the limit raised.

Note: this guard currently applies only to the Excel export button. The Print/PDF view does not pass through it — printing or saving a PDF is never logged, watermarked, or capped this way.

Where to find it: /admin/users