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Articles on: Sprwt Supprt

Why does clicking an Accounting page just send me back to the admin home page?


It depends which page and which check fails — the four Accounting pages don't all guard themselves the same way:

  1. Not logged in at all – you're sent to the login page, on every Accounting page.
  2. Logged in but not an admin user – you're sent to the regular customer-facing home page (not the admin home), on every Accounting page.
  3. Your Sprwt account doesn't have the Accounting module – you're bounced to the admin home page. This applies to all four pages: Dashboard, Transactions, Chart of Accounts and Connected Accounts.
  4. No business location (reseller) is active for your session – sends you to the admin home page, but only on Dashboard, Transactions and Connected Accounts. The Chart of Accounts page does not check this.
  5. The Sprwt-wide Plaid connection keys aren't configured – also only checked (and redirects to admin home) on Dashboard, Transactions and Connected Accounts; Chart of Accounts skips this check too.
  6. Your role lacks the page's permission – only the Chart of Accounts page checks this at the page level and redirects you to admin home if you lack List Accounting Categories. On the Dashboard, Transactions and Connected Accounts pages, the page itself loads even without the matching permission — but every chart/list on it fails to load data (you'll see an Invalid Permissions ! message) instead of redirecting.

If you believe you should have access, ask your account owner to confirm the module is enabled and that your role has the Accounting permissions.

Where to find it: /admin/accounting/dashboard