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Articles on: Sprwt Supprt

Why did the affiliate payout fail with an "Update Error"?


When you create a payout with Send to digital balance switched on, Sprwt first credits the affiliate's wallet and then marks each commission as paid, all in one transaction. If any step fails – for example the affiliate's customer account cannot be updated – everything is rolled back and an "Update Error ..." message is shown, so nothing is half-done. Retry once; if it keeps failing, check that the affiliate's user account still exists and is not disabled, or pay without the digital-balance option and record the payment externally.

Where to find it: /admin/stats/affiliates?afid=<id>