Real Time deliveries need a live Uber Direct quote. Delivery is refused (with the reason shown in the cart) when:

• Uber Direct credentials are missing — "Real Time: Please connect your Real Time Integration…";
• your business name/phone/address details are incomplete — "Real Time: Please fill out all your kitchen location information…";
• Uber returns an error for that address (shown as "[code] message"), e.g. the address is outside Uber's coverage.

Pickup remains available if at least one pickup point has the day enabled under Realtime Pickup Availability.