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Delivery

What are "Dimensions & Weight" on a bag type?

This card appears when the FedEx or Shippo module is active and is *Used for carrier label generation*: **Weight per Meal**, **Box...

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What are Bag Types and why would I set them up?

**Bag Types** (Settings > Delivery Settings > Bag Types) describe the bags/boxes you pack orders into: capacity (**Max Meals**), a per-bag **Price**,...

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Customer Dashboard

What are "Extra Surcharge Meals" and why does my plan let me add extras only up to a point for free?

A subscription plan can include a set number of premium/surcharge meals for free (set on the plan as **Included Surcharge Meals**). While...

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What are "Members" / Family Accounts, and who can use them?

Members (labeled **Members** in the left menu, under My Subscription) let the primary account holder create linked sub-accounts — e.g. one per...

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Users

What are "Nutritional Details" used for?

A free-text (rich-text editor) note field on the customer's Preferences tab for anything about their nutritional needs that doesn't fit a structured...

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Marketing

What are "Offer Free Delivery?" and "Discount Applied to Delivery Fee?"?

Both live in the **Delivery** card: - **Offer Free Delivery?** — when the coupon is in the cart, the delivery fee is...

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Payments & Billing

What are "On Behalf Of (OBO)", the Cross-Border Payout fee and the Exchange fee for international accounts?

These only matter if your business is outside the United States: - **On Behalf Of (OBO)** - for a limited set of...

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Settings & Configuration

What are "Show Subscription Cancel Reasons" and "Show Subscription Pause Reasons"?

When set to **Yes** (default), the cancel and pause pop-ups on the customer's subscription page include a *Reason* list of radio buttons...

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What are automations ("crons") in Sprwt, and where do I manage them?

Automations — sometimes called "crons" behind the scenes — are scheduled background jobs: tasks that run on their own, without anyone clicking...

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Reports

What are "Total Bag Return Fees" on the Fees report?

If you use the bag system with a return fee, **Total Bag Return Fees** adds up the return fees recorded on bags...

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What are "Total Fulfillment Fees" and "Total Taxes and Service Fees" in the P&L, and how is Total Revenue calculated?

- **Total Fulfillment Fees** = Total Pickup Fees + Total Delivery Fees + Total Bag Delivery Fees + Total Bag One Time...

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What are "Total Paid w/ Balance / Cash / Check" doing in the deductions section of the P&L?

The **Total Discounts and Balance Usage** block is designed to lead towards what your payment gateway will pay out. Orders settled with...

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Real Time Ordering

What are "Uber Direct Sprwt Fee above Quote" and "Uber Direct Kitchen Fee above Quote"?

They are two flat amounts added on top of every Uber Direct courier quote for a Real Time delivery (Integrations > Uber...

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Subscriptions

What are account members (Subscription Memberships) and when would I use them?

Account members let one customer — the **account manager** (sometimes called the parent) — manage several linked customer accounts from their own...

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What are Cancel/Pause Funnel Reasons and where do I set them up?

They are the list of reasons a customer must choose from when they **pause** or **cancel** a subscription from their account (and...

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Kitchen

What are Add-on Groups (POS Addons) and how do they differ from Extras?

An **Add-on Group** is a named set of ingredients or sub-recipes (e.g. *Extra proteins*: chicken +$3, steak +$5) that customers can add...

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Orders

What are all the lines in the Order Summary and what do they mean?

Lines appear only when relevant: - **One Time Fee** — any one-time fee attached to the order. - **Price** and **Discounts** —...

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Accounting

What are auto-categorization rules and how do they work?

Rules let Sprwt assign a category to a transaction automatically based on its description. There are two kinds, both managed per category...

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Sprwt Ai

What are Blog AI Tags and how do I manage them?

Blog AI Tags are the keywords and places the blog writer targets. Open **Website > Blog > Blog Tags** (`/admin/blogaitags`, also reachable...

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Website

What are Blog Tags (Blog AI Tags)?

**Blog Tags** (`/admin/blogaitags`, reached from the **Blog Tags** button on the Blog list) are reusable keywords the AI writer targets. Each tag...

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