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What are Containers and how do I set them up?

**Settings > Delivery Settings > Containers** (`/admin/containertypes`) defines the physical containers your kitchen packs: meal trays, sauce cups, ice packs, etc. For...

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What are Extras and how do I get the Extras page?

Extras are simple add-on items sold next to your meals - snacks, drinks, shirts, training or coaching sessions - each with a...

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What are Heating instructions, Packaging instructions and Cooking Instructions used for?

In the **Informations** block of the meal editor: - **Heating instructions** - customer-facing reheating steps (e.g. "remove from container, 3-5 min at...

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What are Meal Categories Groups for?

A group is just a **Name** (e.g. *Type*, *Diet*, *Protein*) that collects related categories. Groups become the section headings of the category...

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What are meal modifiers and substitutions, and how do I turn them on?

Modifiers let customers customise a meal at order time: remove an ingredient (optionally changing the price) or swap it for a substitute...

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What are Products and how are they different from Extras?

Products (Products module, **Ordering > Retail > Products**, `/admin/products`) are a full retail catalogue: each product has a **Short Description** for lists...

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What are Return Fee, One Time Fee and "Not Returnable" on a bag type?

- **Price** is charged on every order that uses the bag. - **Return Fee** is the deposit-style amount charged when a returnable...

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What are coupons in Sprwt and where do I manage them?

Coupons are discount codes customers apply in the cart (or that Sprwt applies automatically) to lower an order's price, give free delivery,...

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What are diet preferences?

Users can edit their profile and manage their dietary preferences in order to improve their ordering process. These diet preferences are set...

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What are Employee Profiles and how are they different from Users Roles?

**Employee Profiles** (HR Tools > Employees > Profiles) are permission sets intended for staff. They work like the roles under Settings >...

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What are Employee Tasks and where do I find them?

**Employee Tasks** let you assign work items to one or more employees with a due date, reminder and status. The main page...

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What are Open Shifts (shift requests) and how do they work?

An **Open Shift** is a shift you still need someone for. On **HR Tools > HR > Open Shifts** a manager creates...

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What are Event Time Categories and what are they used for?

Event Time Categories (the page itself is titled **Events Meal Categories**) are labels such as *Cocktail Hour*, *Dinner* or *Dessert* that you...

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What are Latitude and Longitude used for on a pickup location?

**Latitude (DECIMAL)** and **Longitude (DECIMAL)** store the map coordinates of the location. They are returned by the pickup-locations API used by the...

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What are Route Color and Route Text Color used for?

They colour the round badge with the route's initials that appears next to the route name in the Delivery Routes list, and...

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What are Opening Hours and Time slots on a location?

In the **Opening Hours** card you set **Opening time - Closing time** (defaults 09:00 - 17:00). Under **Time slots** you pick a...

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What are page categories and blog categories, and how do I manage them?

Categories are labels you attach to blog posts (and pages) so they can be grouped and filtered on the site – the...

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What are POS Categories and where do I manage them?

POS Categories (labeled "Primary Categories" in the left menu) are the tabs a cashier taps across the top of the POS item...

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What are Refund Reasons and where are they used?

Refund Reasons are a list of short labels (e.g. *Damaged*, *Customer changed mind*) that staff pick when refunding meals from the **POS...

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What are Registration Referrals?

A configurable list of "how did you hear about us" sources (e.g. Google Search, Instagram, Friend) that can appear as a question...

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