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Delivery

How is the delivery fee calculated for a delivery order?

For an in-house route the fee starts at the zip code's **Default Delivery Price**. Then: - If **Dynamic Delivery Price** rows exist,...

How is the delivery price for an Uber Direct order calculated?

When a customer enters an address on the Uber Direct route, Sprwt asks Uber for a delivery quote from your kitchen address...

How is the shipping price calculated for a Shippo order?

At checkout Sprwt first validates the customer's address with Shippo (*Shippo: The shipping address could not be verified.* if it fails –...

How many pickup locations can I have active, and what happens at the limit?

The allowance is **Client Config > Client > Max Active Pickup Locations** (default 1, set by Sprwt for your plan). The header...

Real Time Ordering

How is the delivery fee for a Real Time delivery calculated?

Real Time deliveries do not use your zip-code delivery prices. When a Real Time cart is set to delivery, Sprwt requests a...

Reports

How is the Gross Sales figure calculated? Does it include tax, delivery or refunds?

The **Gross Sales** tile adds up the *product subtotal before discounts* of every order placed in the date range. It does **not**...

How is the quantity of each ingredient calculated?

For every meal and portion size ordered in the range the reports take the number of units ordered and multiply it by...

How is Total Gross Sales built up in the Profit And Loss Report?

Total Gross Sales is the sum of three blocks, all based on item subtotals *before* discounts for orders placed in the range:...

How many meal labels are printed and which orders are included?

The Labels report prints **one label per meal unit** for every checkout scheduled on the selected delivery date that isn't fully refunded,...

Accounting

How is the ingredient cost (COGS per Qty) calculated from a receipt?

Sprwt stores the ingredient's production price as **COGS ÷ Total Product Servings × Base Weight**. For example a $30 case that yields...

Marketing

How is the message cost calculated, and why do special characters cost more?

Under the message box Sprwt shows **N Characters Remaining**, **Total N Message(s)**, the total character count and **Cost $X/per SMS**. A text...

Retail

How is the price of a Grab&Go meal determined?

For each meal and portion at a location, Sprwt uses the **custom Grab&Go price** if one has been set for that line...

Catering & Proposals

How is the unit price of a meal portion on a proposal determined, and can I override it?

When you add a portion, Sprwt proposes a price: the meal's normal price for the default portion; for other portion sizes, the...

Subscriptions

How is the Usage percentage on the reason stats page calculated?

For each active reason Sprwt counts how many pause/cancel records reference it (every pause or cancellation creates one record, so a customer...

Customer Dashboard

How is Wholesale pricing different from regular A la Carte pricing?

Each Wholesale Location can carry its own **discount** percentage, which is applied against the meal's price when that location's menu is shown...

How many delivery dates ahead can I see/order for?

Controlled by **"Calendar Visible Date Range"** (a general setting, with its own override for the By the Pounds and Custom Meal Builder...

Payments & Billing

How long does the bank take to decide a dispute, and how will I know the result?

Once evidence is submitted the dispute is *under review by bank*; the Timeline notes this can take **up to 3 months**. There...

Kitchen

How many images can a meal have and how do I manage them?

A meal has one **main image** (click the large image box to upload) plus a gallery of secondary images. Click **Add image**...

Users

How many individual permissions can a role be built from?

257 individual permissions across 27 groups — everything from Dashboard and Billing, to Users (List/Edit/Digital Wallet/Wholesale/User Roles/Edit Users Roles), Checkouts, Reports (the...

Admin Dashboard

How many kitchen locations can I have, and how do I get more?

The number of **active** kitchens is capped by the Client Config value **Max Active Kitchen Locations** (default 1); it is set by...