Articles on: Sprwt Supprt
How long does the bank take to decide a dispute, and how will I know the result?
Once evidence is submitted the dispute is under review by bank; the Timeline notes this can take up to 3 months. There is no notification inside Sprwt in the current version - check Stripe > Disputes (filter Under Review, Won or Lost) or your Stripe emails. When decided, the Timeline top step becomes Dispute won ("The dispute was resolved in your favor" - the amount is returned to your balance) or Dispute lost ("the cardholder's bank did not resolve this dispute in your favor. The disputed amount ... has not been returned to you").
Where to find it:
/admin/stripe/disputes