How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

How does Sprwt update the delivery status of sent texts, and why might my SMS balance get refunded automatically?


This automation periodically re-checks the delivery status of your recently sent texts (both regular sends and marketing-campaign texts). If a message ended up failed or undelivered and hasn't already been refunded, the credits charged for it are automatically returned to your balance — you're not charged for texts that never actually reached anyone. If the real delivery cost differs from what was originally estimated (for example, it needed more or fewer segments than expected), it also corrects the charge to the right amount.

Where to find it: n/a (background automation); balance history under admin/smsbalance