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Articles on: Sprwt Supprt

How does Sprwt know an outbound text failed, in real time?


Your texting provider notifies Sprwt the moment a message's delivery status changes. If the status is failed or undelivered, Sprwt immediately creates an "SMS delivery failed" bell notification, in addition to updating the message's stored status — this happens the instant it's reported, separate from the periodic status-recheck automation, which is more of a safety-net pass that also handles refunds.

Where to find it: view message history at admin/smshistory