How can we help you?

Support & Account

Why is an add-on I already bought no longer listed, or why can't I add another location?

The catalogue hides add-ons and tiers you already hold at their maximum quantity, so a location type you have maxed out (20)...

Few readers

Accounting

Why is an amount shown in red/negative or in green?

In the Transactions list a **Withdrawal** is displayed as a negative amount and a **Deposit** as a positive amount in green. Amounts...

Few readers

Kitchen

Why is an ingredient listed under "No supplier" or missing from a supplier's email?

Grouping uses the ingredient's **Supplier Default**. Ingredients without a default supplier fall into the **No supplier** group, which has no email button....

Few readers

Why is an ingredient missing from the printed label or the customer ingredient list?

Labels and customer lists only include ingredients with a quantity on the **selected portion** (choose the right portion in the print window),...

Few readers

Why is my new navigation group not showing on the website?

Check, in order: - **Active toggle** - the group must be switched on in the Menu Groups table; only one group per...

Few readers

Reports

Why is an order in the 'No Routes' section, or missing from the Delivery Report entirely?

**No Routes** collects delivery orders whose address did not match any route (or whose route was deleted/deactivated). Fix the route's zip codes/states...

Few readers

Real Time Ordering

Why is an order missing from the KDS even though the customer says they ordered?

Check these in **Customer Orders**: - The order is **unpaid** or **canceled** — those checkouts never show on the KDS. - The...

Few readers

Why is the "Completed" button greyed out on a Processing order?

**Completed** is disabled until **every meal line** of that order is in the **Ready** state. Tap each remaining line until its stripe...

Few readers

Settings & Configuration

Why is an Order tab missing from my Configuration page?

A tab is only rendered when at least one of its settings is available to you, and every Order-tab setting is tied...

Few readers

Why is my popup not showing?

Check in order: (1) **1. Popup - ID** is not empty; (2) you are not viewing the admin panel (it never shows...

Few readers

Why is the 'Invite a friend' button not in my footer?

The footer button requires all of: the Marketing Hub module, **Allow Refer a Friend = Yes**, **Show Invite a Friend in the...

Few readers

Users

Why is DB Changes so noisy / hard to use for a specific investigation?

It isn't a complete record of every database write — only the areas of the app wired up to log to it...

Few readers

Customer Dashboard

Why is my checkout total showing a $0 or unusually small amount for meals I selected?

This typically happens on subscription-included meal selections: for a meal marked as "included" in your plan, the price charged is only the...

Few readers

Subscriptions

Why is my Plans menu called "Weekly Subscription" and can I rename it?

The menu label, the page heading and the "New/Edit …" titles all reuse the text from **Order: Subscription > Module Subscription: Title**...

Few readers

Why is the "Add Member" button missing on a customer's Members tab?

**Add Member** only appears for customers who are *not* themselves a member (their **Account Manager** is empty). If the customer has a...

Few readers

Catering & Proposals

Why is my proposal missing from the Venues Report although it has a venue?

A proposal is listed only when (1) its delivery method is a venue, (2) its status is one of the **Event Status...

Few readers

Retail

Why is the 'Add menu' button missing on the Wholesale Menu page?

The number of wholesale menus per kitchen is capped by an internal limit called **Max Number of Wholesale Menu** (default 1) that...

Few readers

Sprwt Ai

Why is the 'Auto-fill macros with AI' button not on my meal page?

The macros table, and with it the **Auto-fill macros with AI** button, is only rendered when your plan includes the **Macros** module....

Few readers

Why is the 'Generate Recipe with AI' button missing on my meal?

The button (and the *Generate Meal Image with AI* button) only appears on meals that have already been saved – open the...

Few readers

Orders

Why is the 'Refund' link missing on some items?

Per-item **Refund** links are hidden when: the order is **Unpaid** (nothing to refund, checked on the meals-by-unit and subscription-meals tables); the item...

Few readers