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Why is the "Edit Account Information" button missing on Account Settings?

The button is only shown when your kitchen location has a Stripe account ID *and* a **live** secret key. If the location...

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Why is the "Meal selections close in" countdown missing from my dashboard?

The countdown only appears when all of these are true: - at least one weekday is switched on in **Cut Off Timer**...

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Why is the Close / Reopen / Finish button greyed out or missing?

The cards only offer the action that is valid for the day's current state: - **Open** – Priority Action: **Close Meal Selections**....

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Why is the Cut Off Timer or Kitchen Locations menu item missing for me?

Both live under **Settings > Kitchen Settings**, and each is shown only if your role has the matching permission: - **Kitchen Locations**...

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Why is the "Total Balance Purchased" tile missing from my SMS report?

The tile and its pop-up only render when at least one credit purchase, super-admin credit or auto-refill happened inside the selected date...

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Why is the Grab&Go report blank after I pick a location?

Three things to check: 1. **At least one location is selected** – with nothing selected the statistics area is hidden. 2. **Begin...

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Why is the Meal Kit Report one order per row instead of totals?

Because each kit is packed per customer: the ingredient quantities are computed **per order** (units of each meal × recipe quantities, trimmed...

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Why is the order count on the ordering-module breakdown higher than "total checkouts"?

One order can contain several ordering modules – a meal pack plus extras plus a gift card, for instance. The breakdown pop-ups...

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Why is the Product Packing Slip or Product Invoice option missing?

It depends on which page size you pick in Step 1 of **Product Labels**: - **Product Packing Slip** is available on several...

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Why is the abandoned-cart text message not going out even though the abandoned-cart email is?

The email side of abandoned-cart recovery always attempts to send. The text-message side has extra requirements: an active "abandoned cart" text sequence...

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Why is the AI content or nutrition information sometimes wrong?

All results are produced by a large language model and are estimates or drafts, not verified facts. Macro values are approximations for...

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Why is the date range on the Export Labels report locked to exactly 7 days?

The report only accepts a Monday-to-Sunday week: if the range you pick isn't exactly 7 days, it recalculates the end date to...

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Why is the Meals card (or Custom Meals card) missing from my proposal?

- The **Type** is set to **Invoicing** — meals and custom meals are hidden and not saved for invoices; only Invoice Items...

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Why is the menu group called 'Events' instead of 'Catering' on my account?

The group label depends on your modules: it is **Catering** when the Catering Online Ordering module is active, and **Events** when you...

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Why is the delivery fee $0 when I set a price on the zip code?

Possible reasons: a **Dynamic Delivery Price** row (set by cart subtotal) is triggering a $0 rate; the route has **Charge only one...

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Why is the Delivery Rates - Zipcode (or Routes / Pickup) menu entry missing?

Check, in order: 1. **Client Config > Business: General > Allow Deliveries** is Yes (for zip codes and routes) / **Allow Pickups**...

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Why is the same zip code listed several times in Requested zipcodes with different counts?

Entries are keyed by state + zip only (not by kitchen). The same zip typed under two different states creates two rows....

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Why is the From dropdown empty on Compose or Chat?

Only numbers with status **Active** are listed in the **From** dropdown. If you have no numbers, or your number is still at...

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Why is the reason stats table empty or stuck loading?

Check these in order: 1. **No usage yet** — the table only lists active reasons, and a reason that has never been...

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Why is the Save button greyed out in the "Add price plan" pop-up?

Save is enabled only when everything adds up: - **Days Per Week**, **Meals Per Day** and **Price** all have a value; -...

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