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Back Articles on: Sprwt Supprt

Kitchen

What is a "menu" in Sprwt and how does it relate to my meals and delivery dates?

In Sprwt a menu is simply the list of meal recipes that customers can order for **one specific delivery/pickup date** at **one...

What is a Meal Kit recipe card and how do I build one?

With the **Meal Kits** module, every saved meal gets a **Meal Kit Recipe Card** block in the editor: a HelloFresh-style printable card...

What is a meal recipe in Sprwt and where do I manage them?

A meal recipe is the master record for one dish you sell: its display name, images, categories, selling price per portion size,...

What is a menu group?

A menu group is one complete navigation set. The **All Menu Groups** table lists each group with its **Menu** (#id and title),...

What is a preset menu?

A preset menu is a **saved, reusable list of meals that is not tied to any date**. You give it a name,...

Pos

What is a Bridge Device?

A Bridge Device is a small helper application (installed on a computer at the retail location) that connects to your real receipt...

What is a Cash Drawer in Sprwt, and how is it different from a physical cash register drawer?

A Cash Drawer record is Sprwt's software "shift" for a POS Device's cash: it opens with a starting cash amount, accumulates the...

What is a POS Device?

A POS Device is a saved configuration record for one physical checkout station: a name, the retail location ("Associated Retail Location", i.e....

Admin Dashboard

What is a delivery date and how are delivery dates created?

A **delivery date** is one calendar day on which orders can be delivered or picked up. Sprwt keeps a single list of...

What is a Kitchen Location in Sprwt?

A **Kitchen Location** is a production site (kitchen) with its own delivery days and fulfilment rules. Each kitchen has its own menus,...

Delivery

What is a Delivery Route (transporter) and when do I need more than one?

A **Delivery Route** (called a *transporter* in some places) is a delivery method with its own schedule: an in-house driver route, Uber...

Customer Dashboard

What is a Delivery Route/Zone and why does it matter for what I pay?

Zip codes are grouped by state and linked to a specific transporter (delivery route); which route serves your address determines both **whether**...

Payments & Billing

What is a dispute and what does the Disputes page show?

A dispute (chargeback) is when a cardholder questions a payment with their bank. The bank immediately reverses the payment and Stripe deducts...

Marketing

What is a Flow and when should I use one instead of a campaign?

A **Flow** is an automation: *Automated sequences that send emails and SMS messages triggered by customer behavior.* Instead of you picking recipients...

Hr Tools

What is a Job Department and how do I create one?

A **Job Department** groups job roles (e.g. Kitchen, Front of House, Delivery) and is used to group the Schedule calendar in **Department...

What is a Job Role and how do I create one?

A **Job Role** is a position an employee can work (Line Cook, Driver, Cashier). Roles carry the hourly rate on each employee,...

Subscriptions

What is a Meal Pack and where do I manage packs?

A **Meal Pack** is a one-time bundle: a fixed **number of meals** sold for one **selling price** (optionally showing a higher **regular...

What is a membership plan in Sprwt and how is it different from a subscription?

A **membership plan** is a named tier you create under **Marketing > Membership Plans** (for example "Annual Premium" or "VIP") and then...

What is a Plan Group and when should I use one?

A **Plan Group** is the first thing a customer picks on the subscription page — a tile with an image, a name,...

Catering & Proposals

What is a proposal "team" and how are team members notified?

Sprwt can keep a list of staff members attached to a proposal, each with email / SMS / in-app notification switches and...