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Back Articles on: Sprwt Supprt

Reports

What is on an affiliate's detail page in the Affiliates Report?

Open **Affiliates Report** and click the affiliate's **#number**. The detail page shows: - A header with the affiliate's name, **Affiliate #**, **Active/Inactive**...

What is printed on a bag label?

A 4x2 bag label is built from the elements ticked under **Business: Labels > Bags**: **Bag Number** and **Order Number** ("Bag #45...

What is printed on By-the-Pound, Custom Meal Builder and Extras labels?

**Proteins by the Pound Label** and **Custom Meal Builder** labels can show Company Logo, **Meal Name** (a fixed title you set in...

Hr Tools

What is on the Employee Dashboard?

**HR Tools > HR > Dashboard** is the employee's self-service home: - **Clock In / Out** panel with a live clock; shows...

Support & Account

What is on the onboarding checklist page (/admin/onboarding)?

The checklist page asks you to *go through each section and fill out the necessary details to be able to continue the...

What is on the Review & go live step?

The last step, **Go live**, first lists the items that need a live domain (DNS, Sprwt SMS, Sprwt Emails) under **Once your...

What is Quick Setup on the onboarding config screen?

**Quick Setup** is a short, guided version of the onboarding config for a brand-new account. It opens automatically the first time the...

What is Sprwt Academy and where do I find it?

**Sprwt Academy** is the built-in video library. Open **Support > Sprwt Academy** (`/admin/academy`). At the top there is a **Training Video** card...

Catering & Proposals

What is on the Payments tab, and how do I refund or delete a payment?

The **Payments** tab lists every checkout linked to the proposal with **ID** (link to the checkout), **Amount**, **Method**, **Status**, **Paid On** and...

Real Time Ordering

What is on the Real Time Settings page?

**Real Time > Settings** (`/admin/realtime/settings`) has a **Save** button at the top and three sections: 1. **Order Buffer Time** — one field,...

What is Real Time Ordering in Sprwt?

Real Time Ordering is a separate ordering channel for **same-day, ASAP-style orders**. Instead of choosing a future delivery/pickup date the way Meal...

Orders

What is recorded for each refund?

Every refund creates a **refund record** on the order with the amount, the payment method used (balance, Stripe, cash…), the staff member...

Marketing

What is required on the Authorized representative tab?

Tab **2 - Authorized representative** names the person carriers may contact about your messaging. Fill in **First Name**, **Last Name**, **Email**, **Business...

What is shown in the email details window?

Click an ID in the Email Log to open **Email Details**. It lists **Recipient**, **Subject**, **From** (the sender address used), **Type**, **Protocol**,...

Delivery

What is Root Deliveries and how is it different from Root Planner?

**Root Deliveries** (powered by GoErrand) is a delivery *service*: it optimises the route, sends customer notifications on delivery status **and provides the...

What is Root Planner and what does the Sprwt integration do?

Root Planner is a route-planning platform where you manage your own **hubs**, **drivers**, **vehicles** and **shifts**. The Sprwt integration does three things:...

Sprwt

What is Root Deliveries?

Sprwt is thrilled to announce Root Deliveries, a streamlined solution to automate your delivery process, freeing you to focus on what you...

Subscriptions

What is shown in the Current Plan panel of a subscription?

**Current Plan #id** shows the customer (**User**, **Email**, **Phone** as links), **Renew:** Automatic or Manual, **First Delivery**, **Last Delivery** (last scheduled open/skipped...

Settings & Configuration

What is shown in the thin top bar above the header and how is it configured?

On inner pages (not the homepage) a dark top bar shows your business **phone** and **email** (from the Business section). If the...

Accounting

What is Sprwt Accounting and what can I do with it?

Sprwt Accounting is a bookkeeping area built into the admin panel. It has four pages: - **Dashboard** – revenue, expense and net-income...