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Catering & Proposals

What is a proposal template and when should I use one?

A proposal template is a saved list of **meals** (with portion, quantity and unit price), **Labor & Equipment** lines (quantity, hours and...

What is a Venue in Sprwt and how does it differ from a pickup point?

A Venue is one of your own event spaces (a hall, a rooftop, a food truck) that customers can book for an...

What is Catering Online Ordering, and how is it different from Proposals?

**Catering Online Ordering** (the "catering" module) is a self-serve storefront: customers browse a dedicated catering menu, add trays/portions to a cart, pick...

What is Labor & Equipment (expenses) and where do I manage it?

Labor & Equipment are the billable extras of an event: staff (servers, bartenders, chefs) and rentals (tables, linens, generators). Each item has...

What is Labor & Equipment and where do I manage it?

**Labor & Equipment**, listed under the **Catering** menu group, is where you create the add-on items — staff time, delivery labor, chafing...

Subscriptions

What is a subscription plan in Sprwt and how does it relate to plan groups, prices, packs and credit packages?

A **subscription plan** is a recurring meal-prep offer. The plan itself carries the name customers see, a description, the number of **Weeks**...

What is meal auto-selection and when does it run?

Auto-selection fills any subscription meal slots the customer has not chosen with meals from that date's menu, so the customer still receives...

Hr Tools

What is an employee in Sprwt and how is it different from an admin user?

An **employee** (staff member) is an existing Sprwt **user account** that has been added to the Employees list. The user account provides...

Sprwt Ai

What is Auto Recharge and how do I set it up?

Auto Recharge keeps AI features working by topping the wallet up automatically. On the **AI Wallet** page scroll to the **Auto Recharge**...

Orders

What is Checkout As and when should I use it?

**Checkout As** is a staff-side ordering screen (a point-of-sale style interface at /admin/checkouts/new) for placing an order on behalf of a customer...

Website

What is Custom Texts and what can I change with it?

**Website > Custom Texts** (`/admin/translator`) lets you rewrite almost any fixed wording your customers see on the website and ordering flow –...

Payments & Billing

What is in the "Incoming to Stripe" panel and why is it called an estimate?

**Incoming to Stripe - Estimated future payouts** looks at your balance transactions from the last 7 days and groups the ones that...

What is in the "Outgoing from Stripe" panel?

**Outgoing from Stripe - Currently on the way to your bank account** lists every payout that is still pending. For each one...

What is in the "Recently Deposited" panel?

**Recently Deposited** lists your four most recent *paid* payouts. Each row reads **"Deposited on "** (a link to that payout's detail page)...

Reports

What is in the "Total sales" pop-up of the Wholesale report?

Click the **Total sales** tile (View more). The pop-up is a single-row table splitting the wholesale sales by ordering module and fee...

Real Time Ordering

What is in the order detail modal on the KDS?

Pressing **Ready** or **Waiting** on a card opens a modal showing: - **#order number** and the current status badge. - **Meals** table:...

Support & Account

What is in the Support section of the admin menu?

The **Support** group in the left menu contains: - **Training** – interactive, step-by-step tours that run on your real admin screens. -...

What is Learn the recipe model and what does Create examples build?

On **Meal recipes > Learn the recipe model**, Sprwt explains that meals are built from **sub-recipes** (the things you actually prep) and...

Customer Dashboard

What is my "My Billing Address" card for, and why don't I see it?

It's a separate, shorter address (Street Address, City, "State"/second city field, Zip Code) used for billing rather than shipping — click **Save**...

What is my digital wallet and where do I see my balance?

Your digital wallet is a store credit balance shown on **My Profile** (top-right card) and on the **Digital Wallet Transactions** page (`/profile/transactions`,...