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Back Articles on: Sprwt Supprt

Marketing

What email plans are available and how much do they cost?

The **Billing** page (Marketing > Email > Billing) lists these plans, billed monthly: - **Free** – $0/month, up to **150 emails per...

What exactly happens when I set a system email to No?

Sprwt stops sending that email account-wide - the sending routine checks the switch just before sending and silently returns without creating an...

Catering & Proposals

What email templates can I start from when sending a proposal?

The **Start From a Saved Template** dropdown lists the proposal email templates available to your kitchen. Sprwt ships four defaults: **Initial Proposal...

What emails and notifications does Sprwt send around a proposal, and to whom?

**To the customer:** the *new proposal* email when you send it (or a recurring one is generated); *payment reminder* N days before...

What filters can a customer apply on the catering meal list?

Search text; sort (Name A-Z/Z-A, price/rating ascending or descending); a category multi-select; and toggle switches for **show allergens**, **show dislikes**, **show premium**,...

Customer Dashboard

What emails/confirmations do I get after checking out?

A successful checkout fires the store's "order_create" marketing automation trigger (e.g. Klaviyo), which typically drives the customer confirmation email/receipt — the exact...

Accounting

What errors can appear while connecting a bank?

- **PLease try again later! _auth_** – Plaid did not return a link token or access token; retry in a moment. -...

What errors can I get when saving a transaction?

The **Manage Transaction** window shows these messages in a red box: - **Invalid date !** – the Date is empty. - **Invalid...

Real Time Ordering

What exactly changes when I cancel an order on the KDS?

- The checkout status becomes **Canceled** and its Real Time status becomes **Canceled**, so it leaves the board and the summary counts....

Payments & Billing

What exactly do "In Transit", "Estimated" and "Total" mean on the Balance page?

- **In Transit** is the sum of payouts with status *pending* in Stripe - money Stripe has already deducted from your balance...

What fees are charged on the payments I take through Sprwt, and where are they explained?

The **Processing Fees** page (`/admin/processingfees`, linked from the Service Fees Report as "Learn more about Sprwt processing fees and our procedure and...

Admin Dashboard

What exactly does "How many days to close?" mean?

It is the size of the window that gets closed when that weekday's rule fires. A value of **N** on weekday **W**...

Kitchen

What exactly does the ORDERS column count?

ORDERS counts order lines placed for that meal on that delivery date at the current kitchen - it counts lines from checkouts...

What exactly is saved when I click Confirm Changes on an existing receipt item?

Sprwt (1) creates or updates the ingredient's **Supplier IDs** row for the receipt supplier with the Supplier ID, COGS and Total Product...

What filters are available in the "Select meals" window?

The left panel, **Filter preferences**, contains: - **General > Only Selected** - show only meals already on this date's menu (not shown...

Sprwt Ai

What exactly is created when I click 'Save Suggested Meals'?

For every card left in the list Sprwt creates a new meal with: - **Name** and **Internal name** = the card's name,...

Reports

What export and print options does the Menu Breakdown Report have?

- **Print Report** – print-ready page of every meal on the menu (all ingredient tables expanded). - **Export All CSV** – *Menu...

What export formats do the fulfilment reports offer?

Most report tables have DataTables buttons above them: **Print** (opens a clean, greyscale, landscape print page and launches your browser's print dialog),...

Subscriptions

What fields does a membership plan have? Can I set a price, billing cycle, discount or benefits on it?

In the current version a membership plan has a single field: **Name**. There is no price, billing cycle, duration, discount percentage, benefit...

Support & Account

What format does the menu spreadsheet import expect?

Press **Download template** in the **Import a spreadsheet** pane. The CSV has the columns **mealName, description, ingredientName, quantity, unit** – one row...