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Marketing

What happens right after a gift card is purchased?

When the order is saved, Sprwt creates the gift card with a unique auto-generated code (starting with "gc"), status **Active**, the buyer's...

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What happens the first time I open the Sprwt SMS Profile Information page?

Two things are created for you automatically: 1. If your account is not yet connected to the SMS provider, Sprwt creates a...

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Pos

What happens right after a POS payment finishes?

A "Transaction complete" confirmation screen appears with a green checkmark (and, for a cash sale, the change due and the total tendered)....

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What happens the first time I open /admin/pos?

Sprwt walks you through a locked sequence before you can sell anything: 1. **Choose a POS Device** from a list of the...

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Orders

What happens right after I complete a payment in Checkout As?

A *Processing payment…* overlay runs, then *Success!*. In standard Checkout As you are redirected to the new order's page in Customer Orders...

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What happens to an order stuck in 'Pending Authentication'?

This status only occurs on accounts where Sprwt has turned on 3-D Secure (the *Stripe: Enable 3DS* or *Stripe: Enable 3DS Pending...

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Users

What happens to a customer's balance if I mark a returnable delivery bag as returned?

If the bag type charges a return fee, the customer's balance is credited that fee amount automatically the moment you move the...

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Kitchen

What happens to a target date that already has meals on it when I clone?

Cloning **synchronises** each target date with the source rather than just appending: - Meals on the target that are **not** in the...

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What happens to my meals when I change an ingredient's price?

Sprwt walks up the tree. Every sub-recipe that contains the ingredient (directly or through other sub-recipes) gets its food cost recalculated if...

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Subscriptions

What happens to already-paid deliveries when I pause a subscription?

Nothing, unless you choose otherwise. Pausing only turns off future renewals; every delivery date the customer has already paid for stays open...

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What happens when a customer cancels their own subscription?

The **Cancel subscription** modal explains that cancelling stops all future renewals but does not cancel upcoming orders already purchased, and lists the...

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Accounting

What happens to my accounting accounts if I change my store currency?

When the store-wide currency setting is changed to a currency Sprwt recognises, all **system-created** categories in your Chart of Accounts are updated...

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What happens to transactions imported from my bank?

Each imported bank transaction becomes an accounting transaction with the bank's posting date, the bank's description as the Description, the amount (always...

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Customer Dashboard

What happens to my meal selections if I skip a delivery date after I already picked meals for it?

If you'd already selected meals (and paid for any extras) for a date you then skip, the system automatically voids/refunds those paid...

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Sprwt Ai

What happens to my meal when I click 'Apply Recipe to Meal'?

Applying the recipe: - Writes the **Cooking Instructions** into the meal's preparation instructions. - Saves the macro values shown in the modal...

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Retail

What happens to stock when a Grab&Go order is placed, and why did an order fail with 'Update Error'?

When the cart is saved, Sprwt creates one Grab&Go order line per location on the delivery date and, for every meal in...

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Reports

What happens to the bag fee when a bag is marked Returned?

If the bag type has a **Return Fee** greater than zero, marking the bag **Returned** (from either bag report, the bag's scan...

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Website

What happens to the old address when I rename a page's slug?

Sprwt keeps the old address alive automatically. On save it creates a **301 (permanent) redirect** from `/pages/` to `/pages/` (or `/blog/...` for...

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Catering & Proposals

What happens to the proposal status when I add, remove or clear a required contract after it was signed?

Sprwt protects you from an accepted proposal that is no longer fully signed: - Adding a new contract with **Require signature** to...

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Settings & Configuration

What happens when "Client can select meals?" is set to No?

Customers can no longer open the *Subscription Meal Selection* page - any attempt redirects them to their *My Subscriptions* page - so...

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