Catering & Proposals
What fulfillment types can a proposal have and what does each one change?
The **Type** field offers: - **Delivery (Drop Off)** and **Delivery (On Site)** – you fill *Street Address*, *City*, *Zip Code*, *Phone*, *Gate...
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What happens automatically on a recurring proposal's scheduled day?
A daily server job finds every active schedule whose next event date (today + *Proposal Delivery Date* days) matches the repeat rules...
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Sprwt Ai
Customer Dashboard
What happens after I enter my password if 2FA is on?
You're redirected to a **Two-Factor Authentication** step (`/auth/2fa`) asking for the 6-digit verification code from your authenticator app. Enter it and click...
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What happens at the "Delivery or Pickup" step?
In the current version, there isn't a separate Delivery page distinct from Checkout — /cart_delivery and /cart_confirm render the exact same combined...
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What happens if I try to check out with an item that's below its per-meal minimum quantity (Catering)?
Catering meals can each carry a **minimum order quantity**. If your cart has fewer than that many of a given meal, checkout...
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Settings & Configuration
What happens automatically when an event proposal's payment is past due?
This automation finds proposals that are accepted or partially paid whose due date has passed and marks each one past due. If...
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What happens for orders left pending payment confirmation, and does Sprwt notify me?
This automation re-checks with Stripe for every order still sitting in a pending state (Twint or 3-D Secure confirmation). If Stripe now...
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Subscriptions
What happens behind the scenes when a member is added? Do they get a password or an email?
Adding a member creates a brand-new customer account linked to the manager: - The account is marked as **validated** immediately (no email...
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What happens during an automatic renewal?
For each due subscription Sprwt: checks the kitchen location, that the subscription still owns the customer's latest delivery date, and that the...
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What happens if I hide every price row of a plan?
The plan disappears from the customer subscription page as well, because there would be nothing selectable (Sprwt drops any plan whose every...
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Admin Dashboard
Real Time Ordering
What happens if a fulfilment day is switched on but I did not add any time window for it?
Customers get the **"no meals available"** page for that day: the ordering page refuses to load when the current weekday has no...
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What happens if the customer's chosen time is no longer valid when they reach checkout?
At checkout the system re-checks the order time: it must be in the future, at least *now + Order Buffer Time*, and...
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Retail
Kitchen
What happens if I deactivate a container that bag types still use?
The container is kept on every bag type that already lists it (the bag form flags it with an *Inactive* pill), but...
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What happens if I refresh or leave the receipt review page?
The parsed receipt and every edit you make (COGS, servings, base weight, unit, Supplier ID, stock, qty purchased, swapped ingredient) are kept...
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