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Support & Account

What are the GO Live and VERSION pages in the Super-Admin menu?

These are Sprwt-internal tools visible only to Sprwt super-admins (the "Super" menu group). **GO Live** (`/admin/golive`) is the server-side half of going...

What are the help icons next to each onboarding task?

Most tasks on the onboarding checklist and in the wizard carry two small icons: a video icon that opens the matching Academy...

What are the Quick setup and Draft with AI buttons on task cards?

On a step overview, tasks the wizard can do for you show an extra button beside the normal action. **Quick setup** (lightning...

Hr Tools

What are the Kitchen Reports links on the dashboard?

The **Kitchen Reports** card gives one-click access to production reports for a date: **Ingredients** (production pull list), **Sub-Recipes**, **Meals Breakdown**, **Chefs Sheet**,...

Marketing

What are the Klaviyo email template packs?

Sprwt maintains ready-made Klaviyo email templates that mirror its system emails. Two packs are defined: **Sprwt Default** (free - the standard system...

Retail

What are the KPI cards 'Meals for Today' and 'Meals in Stock' on the Retail Menu page?

**Meals for Today** is the sum of **Quantity Needed** across every meal/portion line on this location's menu for the selected date -...

What are the Retail Point Driver and Retail Point Production reports?

These are older reports that are **no longer listed in the menu** (and their permissions have been retired), so in the current...

Payments & Billing

What are the Meal Containers and Plastic Bags listed on the Store page, and do I buy them through Sprwt?

**Support > Store** also lists **Meal Containers** (black and white 24 oz. microwavable containers with lids) and **Plastic Bags** (soft-loop and folded-handle...

Catering & Proposals

What are the New Leads / Awaiting Reply / Signed Proposals / Past Due / Upcoming Events tiles?

These are proposal-status counters (only shown when Proposals is enabled), counted across all proposals for your active kitchen location (or account-wide if...

What are the possible bag statuses, and what happens when I mark one "Returned"?

Statuses (in typical order): **En Route** → **Delivered** → **Returned** → **Refunded**. Marking a bag **Returned** is the status flagged to trigger...

What are the proposal statuses and what do they mean?

- **New** – created, not yet sent; invisible to the customer. - **Sent** – emailed to the customer; they can Accept/Reject and...

What are the required fields when saving a proposal, and what error messages can I get?

When you click **Save**, Sprwt checks (in this order): - At least one customer is selected — otherwise *"Please choose a user"*....

Real Time Ordering

What are the order statuses on the KDS and in what order do they move?

**Order statuses** (per order): **New → Processing → Ready → Waiting → Finished**, plus **Canceled**. - **New**: just received. Buttons: **Reject** /...

Settings & Configuration

What are the Packs pop-ups "Ask for Extras or Packs?" and "All Meals Selected"?

They fire when the customer fills the last empty slot of a pack. The first pop-up's text depends on whether the Extras...

Accounting

What are the Plaid settings in Client Config and do I need to change them?

Client Config has a **Plaid** tab with: an environment selector (**SANDBOX / DEVELOPMENT / PRODUCTION**, default PRODUCTION – background syncing only runs...

Admin Dashboard

What are the possible statuses of a delivery date and how do they change?

A delivery date is always in one of these states: 1. **Open** – customers can order and subscribers can choose meals. New...

What are the Quick Actions and the "Create New" button for?

**Quick Actions** (under Fulfillment Overview) are shortcuts: **Ordering Metrics** (needs the *Sales Metrics* permission), **Go To Menu** (the Menus page for the...

Delivery

What are the route cards at the top of the Root Deliveries page?

One card per Root route that contains orders of the selected date (for orders whose delivery method has *Export to Root Deliveries?*...

Reports

What are the Sales Reports and where do I find them?

Sales Reports are Sprwt's built-in business-intelligence pages. Open the left menu and look under **Reports > Sales Reports**. The group contains, in...

Website

What are the SEO Title, SEO Description and Social image fields on a page?

In the page editor click **Settings** and open the **SEO** tab: - **SEO Title** (max 100 characters) – used as the browser/search-result...