That message means Root Planner has not sent any routes to this site yet. Check that:

1. Routes actually exist in Root Planner for exported orders.
2. Your API Token and Webhook Secret are both filled in (Business Settings > Configuration > Root Planner). With an empty secret Sprwt rejects every incoming update.
3. Your site address is registered with Root Planner. Sprwt registers it automatically when the token/secret are saved on the system Config page (super admin) and during upgrades; if in doubt, have a super admin re-save the API Token there, which re-sends the registration.

Then edit/save a route in Root Planner so it is re-sent, and reload the report.