Each route card asks Root Deliveries for the route's current status when the page loads. If Root returns an error (for example the route was cancelled from the Root portal, the tracking id is unknown, or the connection is not authorized any more), the message is shown in red on the card instead of a status. Reload the page first; if it persists, reconnect the account via Marketing > Integrations > Root Deliveries > Automatically Configure, or cancel the route in Sprwt so the orders can be re-exported.