Catering & Proposals
Does the catering menu group meals into categories for customers, or show one flat list?
That's controlled by **Catering: Display menu by category** (Theme: Kitchen config tab, on by default). Turned on, the customer-facing catering menu is...
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Does the catering ordering page look different from the meal-prep/à la carte ordering pages?
In the current version, yes. Catering has its own dedicated front-end template set — its own meal-card design, venue-selection step, and layout...
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Does the Commission Report only include paid proposals, and can I pay commissions from it?
The report includes every proposal with a sales agent whose event date is in the range, whatever its status — the **Proposal's...
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Does the Cooking Report account for ingredient swaps a customer made at checkout?
Yes, but the module is what actually matters, not the plan: whenever the **Meal Modifiers** module is enabled with a type of...
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Does the Inventory List show how much of each ingredient I already have on hand?
Yes, if you're on at least the Base plan or have the Ingredients Stock module — each ingredient row is annotated with...
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Does the Inventory List tell me which sub-recipes use a given ingredient?
Yes — it builds a lookup of "this raw ingredient is used inside these sub-recipes" and surfaces the parent sub-recipe name(s) alongside...
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Pos
Reports
Does the Containers Needed report separate Meal Prep orders from Real Time orders like the other cooking reports do?
No. In the current version Containers Needed is not part of the Meal Prep / Real Time report group at all –...
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Does the Cooking Report show which portion each ingredient quantity belongs to?
Yes. In **Measure / portion (Trimmed)** each portion size gets its own line prefixed with the portion name (for example *Small: 100...
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Does the Delivery Report show the ordering type and plan group for each meal?
Yes. In the Meals column each line is written as `[qty] Meal name (P: portion size - C: category - G: subscription...
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Does the Inventory Shopping List by Category also show a Total Food Cost, like the by-supplier version?
Yes. The Inventory Shopping List (the by-category page you reach via **Reports > Inventory Shopping List**, or by clicking "Go to Report...
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Real Time Ordering
Does the customer get a text or email when the KDS status changes (accepted, ready, picked up)?
Not in the current version. Changing the Real Time status on the KDS (Accept, meal taps, Completed, Ready for Pickup, Picked Up,...
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Does the customer see the time they chose in the cart and checkout?
Yes. In the cart's delivery/pickup information for that day, the date line shows the chosen time appended after the date (for example,...
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Does the KDS refresh by itself? Will new orders appear without reloading?
Partially. The clock ticks every second and the countdowns/urgency colours are recalculated every minute. After every action (Accept, meal tap, Completed, courier...
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Admin Dashboard
Marketing
Does the Email Log include marketing campaign emails and SMS?
No. The Email Log records emails sent through Sprwt's transactional mail system (system emails, admin notifications, support messages). Campaigns and flows sent...
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Does the Free plan have all features, and can I downgrade later?
The **Free** plan unlocks the whole Email Marketing system (campaigns, flows, templates, lists, contacts, tracking) with a limit of **150 emails per...
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Does the Instagram connection expire, and how often is the feed refreshed?
Instagram issues a long-lived token that lasts about 60 days. Sprwt refreshes it automatically whenever the feed is displayed and the token...
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