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Articles on: Sprwt Supprt

Does the customer get a text or email when the KDS status changes (accepted, ready, picked up)?


Not in the current version. Changing the Real Time status on the KDS (Accept, meal taps, Completed, Ready for Pickup, Picked Up, courier request) updates the kitchen status only; no customer email, SMS or marketing trigger is fired by these steps. Customers receive the standard order confirmation at checkout and any refund communication if you refund while cancelling. For live updates, use the Call client button in the order modal, or share the Uber tracking link from the order page for deliveries.

Where to find it: /admin/kds