Subscriptions
Does editing a plan's Weeks, Buffer Days or Billing Renew Day change existing subscriptions?
Partly. **Weeks** and **Buffer Days to Charge Before Renewal** are read from the plan every time the renewal job checks which subscriptions...
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Does renewal use the customer's digital wallet balance?
Only if **Client Config > Order: Subscription > Client Renew Subscription: Use Digital Balance when renewing?** is set to Yes (the default)....
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Delivery
Does editing or deleting a stop in Sprwt change the customer's order?
No. Stop management only changes the delivery job in Root Deliveries (and Sprwt's copy of that stop). The order's own shipping address,...
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Does Root Deliveries notify my customers about their delivery?
Yes — customer notifications on delivery status are part of the Root Deliveries service. Sprwt supports that by sending each stop's customer...
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Does Root Planner notify my customers about their delivery? What does Sprwt send for that?
Delivery statuses and the email/SMS notifications tied to them are created and sent **by Root Planner**, not by Sprwt (see the Root...
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Does Sprwt automatically email customers when I add a zip code they requested?
No. In the current version the *Requested Zip code Updates* list is informational only – adding the zip code later does not...
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Pos
Does having the POS module automatically turn on these employee POS permissions?
No. Two separate things happen: (1) When you edit an Employee Role at **Employee Roles** (linked from the Employees page), the POS-specific...
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Does refunding cash automatically adjust the drawer's expected cash?
Yes, for cash refunds issued from the POS terminal itself — the amount is subtracted in the drawer's expected-cash formula (Starting Cash...
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Users
Does impersonating a customer (Login As) show up in the security log?
Yes, as a **login** event tied to the impersonated user's ID, in the same User Activity Logs tab as a normal login.
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Does impersonating a customer show up anywhere in the audit trail?
Yes. A SuperAdmin can impersonate any customer by adding `?logwith=` to a `/admin/users` URL — there is no "Login As" button anywhere...
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Does importing users via CSV get blocked by the login-bot defenses since they all come from my office IP?
No — admin bulk import explicitly skips the anonymous-signup bot gate (the per-IP registration velocity check and the other bot filters) since...
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Hr Tools
Does my employee's Access PIN Code only need to be unique among my own staff?
No. In the current version the PIN uniqueness check compares a new PIN against **every employee record on the platform**, not just...
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Does setting a job role to inactive hide it from schedules and employees?
Not in the current version. The **Is Active?** flag is saved on the role, but the role still appears in the **Job...
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Customer Dashboard
Website
Kitchen
Settings & Configuration
Orders
Accounting
Does Sprwt Accounting use AI?
Not for bookkeeping. Auto-categorization of transactions is purely rule based (keyword rules, learned rules and a built-in starter list); no AI model...
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Does Sprwt automatically record my Stripe payouts or fees as accounting transactions?
No. Sprwt Accounting never creates a transaction from a Stripe payout, balance or fee by itself. Money only reaches your ledger when...
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