Sprwt Feeback & Changelog Help Center

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Back Articles on: Sprwt Supprt

Real Time Ordering

Does the KDS work on a tablet or phone?

The board is responsive: on desktop the order cards sit in a multi-column grid (three across at medium desktop widths, four across...

Does the Sprwt service fee or Uber Direct apply to Real Time orders?

Yes, by default. Real Time is included by default in the internal module lists that control both: - The **Sprwt service fee**...

Catering & Proposals

Does the Meals Report show which orders had a swapped ingredient?

Yes, when you're on the Base, Pro, or Enterprise plan or have the right Meal Modifiers type active — each meal row...

Does the venue capacity stop me from booking more guests than the venue holds?

No, it is a warning only — there is no server-side block. When a venue with a **Capacity** is selected on a...

Subscriptions

Does the member wizard show a Preferences step for everyone?

No. The **Allergens, Dislikes & Diet Preferences** step is added only when at least one of these is on: allergens on profile...

Reports

Does the Menu Breakdown include labour cost?

Partly. For sub-recipe rows the **Ingredient COGS** figure adds *Cost per hour × Time to prepare* to the ingredient price, and the...

Does the shopping list include ingredients from swaps and from By The Pounds / Custom orders?

Yes. Swapped ingredients replace the standard ingredient for the swapped units and are marked with the rotate icon. By The Pounds quantities...

Pos

Does the POS Dashboard break sales down by individual device or location?

No — the dashboard aggregates every POS device on the reseller into one chart and one set of KPIs. To see numbers...

Accounting

Does the receipt import create an expense in Accounting?

No. Receipt import updates ingredient costs, supplier mappings, stock and macros on the Ingredients side only. The actual payment to the supplier...

Sprwt Ai

Does the recipe generator use metric or imperial measurements?

It follows your account's weight base measure: if it is **KG** the AI is asked for metric quantities (grams, kg, ml, litres);...

Delivery

Does the Root Planner export respect the kitchen location I have selected?

Yes. With a kitchen location selected in the admin, only that location's orders (and its pickup bundles) are checked and exported, and...

Customer Dashboard

Does the site remember my last-used fulfilment method (pickup vs. delivery)?

For **A la Carte**, yes: your most recently used pickup point or delivery method is saved in your session, so returning to...

Does using my Digital Wallet balance change how much I'm charged in processing fees?

Yes, indirectly — the store's card **processing fee** is only calculated on the portion of the total you're actually paying **by card**,...

Retail

Does the Stock Management page show wholesale locations too, and can I edit their stock?

Yes. The page lists every active location flagged **retail or wholesale** for the selected kitchen, each in its own panel named for...

Does the wholesale menu day page show how many units a meal has been ordered?

Yes. The table on the Wholesale Menu day page has an **ORDERS** column that counts how many times the meal was bought...

Support & Account

Does Training work on the POS terminal, KDS and settings screens?

Yes. The training runner is loaded on every admin screen, including screens that use their own layout such as the POS terminal,...

Does using the wizard change how things are stored compared with the normal admin screens?

No. Everything the wizard creates – categories, portion sizes, sub-recipe groups, ingredients, sub-recipes, meals, menus, zip codes, states, packs and subscription plans...

Payments & Billing

Evidence upload failed with a "Stripe: ..." error - what can I do?

When you click **Submit Evidence**, each attached file is first uploaded to Stripe and then the evidence is submitted. If Stripe rejects...

Sprwt

Exporting data from Square and Shopify

Export Customer Data from Square and Shopify Square Navigate to your Customer Directory - https://squareup.com/dashboard/customers/directory Click the Export Customers button on the...

Extras Reports

The report for your 3rd-party items is found by going to Admin Dashboard > Fulfillment Reports > Extras Report. There, you'll see...