How can we help you?

Retail

When do a wholesaler's purchased meals appear in their stock?

They are added when your kitchen **finishes** the delivery day on the admin Dashboard (the *Finish* action on a closed date). At...

Few readers

When is a stock alert email sent, and why did I only get it once?

Every time a location's stock for a meal is saved (a manual movement, a Grab&Go order, an Update Stock run, a CSV...

Few readers

Marketing

When do I need to fill in the "Trigger Date" field?

The **Trigger Date** row appears automatically when you select a group whose name ends with "on X day (Select day on next...

Few readers

When does a "Digital Wallet" coupon actually credit the customer?

The two wallet types (**Fixed Dollar Amount to add to Digital Wallet** and **Fixed Percentage to add to Digital Wallet (Subtotal)**) do...

Few readers

When exactly do the emails go out after I press Send Campaign, and why are they not all sent instantly?

Pressing **Send Campaign** does not send anything by itself – it creates one queued message per recipient with the chosen send date....

Few readers

When exactly does a recurring campaign send, and how are recipients chosen each time?

The recurring job checks, every time it runs, for active campaigns whose schedule matches today (start date reached, correct week/month interval, matching...

Few readers

When is a commission created and on what amount?

A commission is created automatically when an order is saved. Sprwt first checks whether any coupon in the cart belongs to an...

Few readers

Orders

When does a cart count as abandoned?

A cart is flagged abandoned when it has not been checked out and has had no activity for longer than **Business: Cart...

Few readers

Catering & Proposals

When does a proposal become Past Due and what happens then?

A daily job looks at proposals that are **Signed and Approved** or **Partially Paid** whose **Due Date** plus **Net Days** is already...

Few readers

When exactly does a proposal become Past Due, and what happens then?

A daily server job checks all **Signed and Approved** and **Partially Paid** proposals whose *Due Date + Net Days* is earlier than...

Few readers

Settings & Configuration

When does a subscriber get the "meals to choose" reminder email, and why might they not get it?

For every upcoming subscription delivery date where a customer still has meals left to pick, this automation sends the **Subscription: Meals To...

Few readers

When exactly are referral credits paid, and can a customer earn them more than once?

Credits are granted once, at the moment the referred customer completes their **first** checkout. At that point the referrer's wallet receives *Digital...

Few readers

When is a cart considered abandoned?

**Tab:** Business > Cart > **Abandon Cart: Timeframe to consider abandoned (in minutes)**. **Default:** 30. Global only. A cart that has items,...

Few readers

Sprwt Ai

When does Sprwt lock my admin, and what happens to my store?

A lock happens only when definitive evidence appears **inside the admin**: a request identified as an AI crawler, AI fetcher, driver-controlled browser...

Few readers

Subscriptions

When exactly is a subscription renewed and charged?

Each subscription has a **renewal date** computed from its last renewal anchor (**Previous Billed Date**'s underlying plan-renew date) plus the plan length...

Few readers

When exactly is a subscription renewed and charged?

Sprwt computes two dates for every auto-renewing subscription: 1. **Renewal date** = last renewal date + *Weeks*, moved to the plan's *Billing...

Few readers

When should I use membership plans?

Use membership plans when you want to treat a group of customers differently at checkout without creating a separate product. Typical uses:...

Few readers

Reports

When in my production workflow should I run each report?

A typical weekly flow after the ordering cut-off for a delivery date: 1. **Inventory Shopping List** first – it tells you what...

Few readers

Kitchen

When is a stock alert email sent, and who receives it?

Every time a location's meal stock is saved (a removal on Stock Management, a sale, a return, a stock upload), Sprwt compares...

Few readers

Payments & Billing

When will I receive my first payout, and how often are payouts made?

According to the **Processing Fees** page, your first payout is typically available **7 days** after you add your bank account and take...

Few readers