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Subscriptions

Where are a member's orders and subscriptions recorded — on the member or on the manager?

On the **member**. The order (checkout) and the subscription belong to the member's customer account, so they show on the member's profile...

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Where can I keep private notes about a subscription?

Use the **Admin Notes** panel at the bottom of the subscription page: click the note text (or the pencil icon) to edit...

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Where can I see how often each cancel/pause reason is used?

Click **View Stats** on the Cancel/Pause Funnel Reasons page (or open `/admin/subscriptionreasonstats`). The **Cancel/Pause Funnel Reasons — Stats** page has a **Search**...

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Where can I see the subscriptions that are due to renew today?

On the admin **Dashboard**, expand **Subscriptions renewing Today** (visible with the List Subscriptions permission). It lists every subscription currently inside its renewal...

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Where do admins see and manage a customer's account members?

Open **Customers**, click the customer, and select the **Members** tab (only present when account members are enabled). The **Members** card shows one...

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Website

Where are images I upload inside a page stored, and is there a size limit?

Images you upload through a module's image field (Background Image, Featured Image, gallery photos, etc.) go into Sprwt's own file storage and...

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Settings & Configuration

Where are the time zone, date format and time format settings? I don't see a Localization tab.

In the current version the Localization settings (**Client Timezone**, **Date - Picker** format, **Time Format**) are not shown on the Configuration page;...

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Admin Dashboard

Where can I learn the dashboard workflow with a video?

Several short videos are built into the pages: the **Learn More/Close a Delivery Date** button at the bottom of the Kitchen Control...

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Users

Where can I review who has exported or downloaded customer/business data?

**Export Log** (`/admin/exportlog`, SuperAdmin only, no side-menu link). It lists every file export the application has produced — users, Stripe payments, Stripe...

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Where can I see a customer's balance transaction history?

On the **Orders & Payments** tab of their profile, in the **Transactions** card — every balance movement (with Date, Amount, and Description)...

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Marketing

Where can I see a report of my SMS spend and volume?

Go to **Reports > Sales Reports > SMS** (requires the Sales > **SMS** permission) and pick a date range. The report summarises...

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Where can I see the shipping address for a physical (mailed) gift card order?

Sprwt does capture it at purchase time — when **Allow Shipping** is on and the buyer unticks **Digital Gift Card**, the mailing...

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Delivery

Where can I see an order's Root Planner tracking code?

Open the order (**admin order details page**) and look at the delivery-date block: when the order was exported you will see "Root...

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Retail

Where can I see Grab&Go and Wholesale sales statistics?

Under **Reports > Sales Reports** the admin has three related reports (each gated by its own *Sales* permission): **Retail - G&G** (/admin/stats/grabandgo?retail=1,...

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Where can I see past stock uploads and what each one changed?

Open **Stock Upload History** at /admin/menus/retail/stock-uploads (the *View all* link in the upload modal, or the recent-uploads list). It shows KPI cards...

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Payments & Billing

Where can I see the actual fees I have been charged over a period?

Open **Stripe > Fees** (`/admin/stripe/fees`; the same report is also reachable from **Reports > Fees**). Both require the **Fees** permission (in the...

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Customer Dashboard

Where can I see the history and status of the rewards I've earned?

The **Rewards History** table at the bottom of **Earn Rewards** lists every reward you've triggered (Google/Facebook review, each social share) with its...

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Sprwt Ai

Where can I see which posts Auto-Blog has published and whether any failed?

Open the **History** tab on **Website > Blog** (also linked as *Set up your schedule* / accessible from the schedule). It lists...

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Real Time Ordering

Where do "Realtime: Title", "Realtime: Subtitle", "Realtime: Header Image" and "Realtime: Module Image" appear?

- **Realtime: Title** is the big heading at the top of the customer's `/realtime` page (default "Real Time Ordering") and is also...

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Reports

Where do "Total Dispute Fees" come from and why is there a red warning icon next to them?

Dispute (chargeback) fees are not stored in your Sprwt site; the Profit And Loss and Fees reports ask Sprwt's central service for...

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