Customer Dashboard
What's the "Bags" page for?
**Bags** (`/profile/bags`) lists the reusable meal bags currently checked out to you that haven't been marked returned/refunded yet (statuses "En Route" and...
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What's the "Preferred order method" dropdown for?
When the business allows both pickup and delivery, this lets you choose whether checkout should default to **Pickup**, **Delivery**, or **Use site...
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What's the difference between "My Preferences" categories filtering and the manual category chips at the top of a menu?
Your saved diet-category preferences from your profile (**Profile > Select your diet preferences**) can be applied automatically by toggling **"Show my Diet...
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What's the difference between a "Preset" subscription plan and a "Custom" (bundle) plan?
A **Preset** plan is priced by a simple Days-per-Week × Meals-per-Day combination and lets the customer choose meals freely up to that...
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What's the difference between changing my address on My Profile vs. requesting a change on My Subscription?
My Profile's Shipping Address card always updates your account address instantly, and if you have an active subscription it asks whether to...
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What's the difference between the "SMS" and "Email" opt-in toggles?
**Receive SMS?** and **Receive Emails?** independently control whether the business can text or email you marketing/notification messages. Changing either one is recorded...
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What's the difference between the Cart page and the Confirm/Delivery page in terms of what I can still change?
**Cart** (Cart Preview, at /cart) is for reviewing/editing what you're buying — quantities, meal selections, module minimums. **Delivery/Confirm** (/cart_confirm) is one combined,...
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What's the Downloads/desktop app link some staff accounts see?
In the admin panel's **Bridge Devices** page, a Download App option offers installers for Sprwt's desktop print-bridge application (Mac, Mac ARM, Windows,...
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What's the Processing Fee that shows up when I pay by card?
If the store has chosen to pass card-processing costs to the customer (rather than absorbing them, which is the default) under **Business:...
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Users
What's the "Other Referral" note in the report?
When you click into a referral source on the **Registration Referrals** report, a **Registered Users** pop-up opens listing everyone who registered through...
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What's the "Root Planner Customer" field, and why don't I see it?
It only shows up if the Root Planner delivery-routing module is enabled and configured with an API token. It links this user...
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What's the difference between the Active and Blocked/Suspended tabs?
Active shows every user who hasn't been suspended (the default view). Blocked / Suspended shows only users you've suspended. A user only...
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What's the SuperAdmin-only "Purge Stripe" button for?
It's a narrow support tool, not something you'll normally see. It only appears when all of the following are true: you're a...
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Catering & Proposals
What's the difference between a catering "portion size" and a meal's "minimum quantity"?
A **portion size** describes *how the meal is sold* — e.g. Half Tray vs. Full Tray, each with its own price and...
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What's the difference between an item's "cost" and its "rate"?
**Rate/charge** ("How much do you charge...") is what you bill the customer for the item. **Cost** ("How much does it cost you...")...
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Pos
What's the difference between admin-side POS permissions and the permissions I set for an employee's POS login?
Two separate systems: regular **admin users** (managed under Users > Profiles) get standard admin permission checkboxes like **List POS Devices**/**Edit POS Devices**...
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What's the difference between the "active" and "inactive" Bridge Devices lists?
The Bridge Devices page shows active bridges (with live online/offline status computed from when they last checked in, refreshed every few seconds)...
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