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Payments & Billing

What is the Country Code on the Connect page and why does it matter?

The badge labelled **Country Code ISO 2 (Ex: US)** shows the two-letter country that will be used when creating your Stripe Express...

What is the difference between "Customer->Client" and "Customer->Platform->Client" in the Stripe: Direct Transaction setting?

**Stripe: Direct Transaction** decides how card money flows: - **Customer->Client** (direct) - the customer is charged straight on your own Stripe account...

Customer Dashboard

What is the Current Menu page, and how is it different from ordering A la Carte?

**Current Menu** is a public browsing page that shows every meal available for the next open delivery date (or a date you...

Settings & Configuration

What is the Custom Charge module and what is on its tab?

Custom Charge (labeled *Invoicing* when purchasing modules) lets staff add an arbitrary charge - a one-off fee, a corrected amount, an invoice...

What is the Custom Meal Builder (CMB) module and what is on its tab?

Custom Meal Builder lets customers assemble their own meal from ingredient slots (default slots Proteins, Carbs, Vegetables, Sauces) with a quantity for...

What is the difference between 'Giftcard: Module Image' and 'Giftcard: Header Image'?

**Giftcard: Module Image** is the thumbnail used wherever the gift card module is presented as a card (homepage *Ordering Modules* block, the...

What is the difference between "Auto Renew Default" and "Client can set Auto Renew on new Subscription?"

**Client can set Auto Renew on new Subscription?** decides whether the plan page shows an *Auto renew* step with **Off / On**...

Admin Dashboard

What is the Cut-off Timer and where do I find it?

The **Cut-off Timer** decides *"when orders stop accepting for each weekday's deliveries"*. Open **Settings > Kitchen Settings > Cut Off Timer** (/admin/closedatesconfig)....

What is the difference between "Is Active?" and "Allow customers to select this kitchen"?

- **Is Active?** – whether the kitchen exists operationally. Inactive kitchens are moved to the *Inactive* tab, do not count towards your...

Pos

What is the default set of ordering modules on a brand-new device?

When you create a new POS Device, **Grab & Go**, **POS Menu**, and **Invoicing** start pre-checked; every other eligible module (À la...

Delivery

What is the Delivery Rates - Zipcode page?

**Settings > Delivery Settings > Delivery Rates - Zipcode** (`/admin/zipcodes`) is where you define your delivery area for the currently selected kitchen....

What is the Delivery Rules page?

`/admin/deliveryrules` is an older page (not linked in the left menu) where you can create named rules combining **Allow on** weekdays (Mon–Sun),...

What is the Delivery Settings area and what does each page do?

**Delivery Settings** is the group in the admin left menu (under **Settings**) that defines *where* and *how* you fulfil orders. It contains:...

Reports

What is the Delivery Report and what does each column mean?

The **Delivery Report** (Fulfilment Reports > Delivery Report) is the driver manifest. For the Begin–End range it shows one card per active...

What is the difference between 'Bags', 'Delivery Bags' and 'Pickup Bags' labels?

All three print the same bag label design; they differ in **which bags are included**. *Bags (size)* lists each bag type (e.g....

What is the difference between 'Export to CSV' and the CSV/Excel/PDF buttons on each card?

**Export to CSV** (Inventory Shopping Lists) downloads the whole report: a *Date of Report* line, then every section's table with its title....

Catering & Proposals

What is the Department Breakdown tab in the Commission Report?

The second tab groups the same rows by **employee department**. Each department (from **Employees > Departments**) is shown as a collapsible card...

Sprwt Ai

What is the difference between 'Auto (AI picks topic)' and 'Manual (topic queue)'?

- **Auto (AI picks topic)** – *AI picks a unique topic from your saved Blog AI Tags each time — fully hands-off.*...

Subscriptions

What is the difference between "Lock Menu" in General Settings and the "Subscription Reorder - Lock Menu" panel?

**Lock Menu** (General Settings) is a restriction: when Yes, the customer cannot select or change meals at all – their meal page...

What is the difference between "Plan Nickname (Internal)" and "Plan Name (Shown to Customers)"?

**Plan Nickname (Internal)** is the required name used inside the admin: it is what you see in the plans list, in the...