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Back Articles on: Sprwt Supprt

Website

What is the difference between "Text Block Simple" and "Text Block"?

**Text Block Simple** is a single rich-text area (a **Text Block** field, with an AI writing button and a **Full Size** toggle)...

Reports

What is the difference between "Total Service Fee for You" and the Sprwt service fee?

**Total Service Fee for You** is the total of your own **Cart Service Fee** (Client Config > Business: Cart > Cart Service...

Catering & Proposals

What is the difference between a 'page' template and a 'section' template?

A **page** template is a complete proposal layout: loading it replaces everything on the canvas. A **section** template is a reusable fragment...

What is the difference between a Standard and a Personal Chef proposal, and how do I control which types are offered?

**Standard** is a normal catering/event quote (pickup, delivery, on-site, invoicing or venue) with a Banquet Event Order. **Personal Chef** is a household...

What is the difference between Cost and Rate, and what is Profit margin?

**Rate** (*How much do you charge per unit*) is what the customer pays and is used on proposals, templates and online orders....

Real Time Ordering

What is the difference between a Full and a Custom refund when cancelling on the KDS?

- **Full** — refunds the whole refundable amount (order total minus any cancellation fee and minus what was already refunded) to the...

Marketing

What is the difference between a List, a Contact and a registered customer?

- **Registered customers** are the accounts in Customers. They are targeted dynamically through segments (*All Users*, *People who have never Purchased*, subscription...

What is the difference between a Percent and a Flat commission?

**Percent** pays the affiliate that percentage of the portion of the order actually charged to the customer's card or other payment method...

What is the difference between Lists, Contacts and my customers?

**Marketing > SMS > Contacts** opens the **SMS Contacts** page with two tabs: - **Lists** – named groups you build for targeting....

What is the difference between paying a payout manually and "Send to digital balance"?

Both create the same payout record and mark the selected commissions **Paid**. With **Send to digital balance** off, Sprwt only records that...

Subscriptions

What is the difference between a pack's "Display Name" and "Internal Name (Only for Admin)"?

**Display Name** is required and is what customers see on the pack card and in their cart and orders. **Internal Name (Only...

What is the difference between pausing, cancelling and skipping?

- **Skip** works on a single delivery date: the date is marked Skipped, any meals already validated on it are voided, separately...

Retail

What is the difference between a Retail Location, a Wholesale Location, a Grab&Go location and a regular Pickup Location?

They are all "locations" in Sprwt, but they are flagged differently and show up in different places: - **Pickup Location** (Delivery Settings...

Kitchen

What is the difference between a Supplier and a Vendor?

A **Supplier** is a company you buy **ingredients** from. Suppliers are attached to ingredients (Supplier Default and Supplier IDs), group the Inventory...

What is the difference between an Ingredient and a Sub-Recipe in Sprwt?

An **Ingredient** is a raw item you purchase (e.g. chicken breast, rice, olive oil). It has its own cost, base weight/unit, nutrition,...

What is the difference between an open, closed (In Progress) and finished date for a menu?

Every delivery date carries two flags that the menu calendar colours reflect: - **Open** - customers can order; shows green when the...

What is the difference between Display Name and Internal Name (Only for Admin)?

**Display Name** is what customers see on menus, in the cart and on labels (required, up to 100 characters; a live character...

Orders

What is the difference between Checkout As and the POS?

Both screens share the same order-building interface. **Checkout As** (the **Checkout As** link under **Ordering** in the side menu, /admin/checkouts/new) is the...

Delivery

What is the difference between Price, Return Fee and One Time Fee?

- **Price** – charged for every bag of this type on every order (e.g. a $2 insulated-bag charge). - **One Time Fee**...

Payments & Billing

What is the difference between refunding to the Digital Wallet and refunding to the card?

The refund window explains it in its blue note: refunding to **Digital Wallet** credits the customer's balance in your Sprwt store -...