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Articles on: Sprwt Supprt

I linked the wrong Root Planner customer or hub. How do I fix it?


  • Wrong hub on a kitchen location: edit the kitchen location and pick the right Root Planner Hub. Orders already exported keep the old hub in Root Planner — move or delete them there; Sprwt does not automatically re-send them.
  • Wrong customer on a user: open the user record and change the Root Planner Customer dropdown to the correct customer (or "--No Customer--" so the next export creates a fresh one).
  • Wrong pickup location record: edit the pickup location and change its Root Planner Location dropdown the same way.

In every case the change only affects the next export — orders already sent to Root Planner keep whatever customer/hub they were exported with; Sprwt has no button to move or delete an already-exported stop, so a mislinked stop already in Root Planner has to be fixed there directly (or by contacting Sprwt support if it needs to be re-exported).

Where to find it: /admin/users