How can we help you?

Search our guides, or browse by category below.

Articles on: Sprwt Supprt

I clicked Export to Root and got "Orders Already have tracking IDs". What does it mean?


None of the selected orders could be turned into a stop for that delivery date — typically because the selection was empty or the orders are not scheduled on the date shown. Make sure the Delivery Date at the top is the date the orders are for, tick at least one order whose Route column says Not Exported, and try again. Orders that already have a route badge cannot be selected for export; delete their stop or cancel the route first if you need to resend them.

Where to find it: /admin/root