Articles on: Sprwt Supprt
How is the Gross Sales figure calculated? Does it include tax, delivery or refunds?
The Gross Sales tile adds up the product subtotal before discounts of every order placed in the date range. It does not include taxes, delivery/pickup fees, bag or service fees, or tips – those each have their own tile. It also does not subtract coupons or refunds: refunded and unpaid orders are still counted in full, and the refund amount is shown separately in Total Refunds.
If you want a figure that is net of discounts, refunds and processing fees, use the Profit And Loss Report (Total Net) instead.
Where to find it:
/admin/stats/normal