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Reports

Do the sales reports show all my kitchen locations or only the one I am working in?

It depends on the report. When you have more than one kitchen/location (reseller) and are working inside one of them, **Gross Sales,...

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Do the sales reports use any AI features?

No. In the current version none of the Sales Reports or the Order Metrics dashboard use AI: every number is a direct...

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Catering & Proposals

Do we get email notifications for new proposal messages?

Yes, via a scheduled job that runs on the server. It looks for messages that are still unread about 10 minutes after...

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Retail

Does 'Randomly Generate a Menu' cost AI credits on the Wholesale Menu or In Store Menu page, like it does on the Retail Menu page?

Yes - it costs the same either way. Every version of **Randomly Generate a Menu** - on the Retail Menu, Wholesale Menu,...

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Does a customer need to create an account or log in to place a Grab&Go order?

No - Grab&Go is one of the few ordering flows that does not require login. The Grab&Go controller never calls Sprwt's login...

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Settings & Configuration

Does 'Show Diet Preferences' require any module?

No. **Show Diet Preferences** (Theme > Kitchen) works on every account: when Yes (default) customers can pick their preferred meal categories in...

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Does a failed text or email inside a marketing campaign get refunded or retried?

For text messages specifically: the same status-recheck automation used for regular texts also reconciles marketing-campaign texts — if your provider reports a...

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Does a popup notification eventually stop showing on its own?

It depends on the popup. Most of them (Update Permission, Training Video, Connect a Bank Account, Uber Direct, AI Functionality, SEO Blog...

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Does closing an ordering date also pick meals for customers who forgot to choose?

Yes, if your account's meal-selection setting is set to auto-select mode. After closing eligible ordering dates, this automation also looks at every...

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Orders

Does a custom charge need a delivery date or address?

No. Custom charges are 'no-date' items: they are stored with no delivery date at all, so a cart containing only a custom...

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Pos

Does a Guest Checkout still show up in customer/order lists?

Yes — a guest sale is still a full checkout record, it's just not linked to a customer account. Admin lists that...

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Marketing

Does a recurring coupon also discount the first subscription payment?

Yes. A coupon with **Apply Discount to Recurring Subscription Rate** behaves like a normal coupon on the checkout where it is applied...

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Real Time Ordering

Does accepting an order on the KDS charge the customer or change the payment?

No. Payment is completed at checkout before the order ever appears on the KDS (unpaid orders are excluded from the board). Accept,...

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Users

Does adding balance to a customer trigger any notification to them?

Not from this action directly — no email/SMS trigger fires from the Edit Balance save. It's a silent internal adjustment; if you...

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Kitchen

Does AI macro calculation also exist for whole meal recipes?

Yes, but it lives on the Meal Recipe editor rather than on ingredients. There, **Auto-fill macros with AI** estimates the total macros...

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Does applying a preset menu replace the meals already on that date?

No. **Add Meals** is additive: the preset's meals are added to whatever is already on the date, and meals that are already...

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Subscriptions

Does auto-selection happen at the plan level too ("Auto Select Meals?" on a plan)?

Yes, a plan has an **Auto Select Meals?** checkbox ("Automatically select meals for this plan") and an **Allow Modify Meals?** option ("Allow...

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Admin Dashboard

Does changing a kitchen's Retail / Wholesale weekdays update its retail locations?

In the current version, saving an existing kitchen re-saves the retail weekday pattern of that kitchen's retail and wholesale locations, but it...

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Does closing or finishing a date on the Catering dashboard affect the Meal Prep dashboard?

Yes — there is only one delivery date record per calendar day, looked up purely by date with no kitchen or channel...

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Customer Dashboard

Does Custom Meal Builder show allergens for the ingredients I pick?

Yes, if the store turns on **"CMB: Show Allergens on select custom meal modal"** in Client Config. When you open the ingredient...

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