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Marketing

Do I still need to complete email sender-domain onboarding to build an SMS-only flow?

In the current version, **yes** – opening the Flows section at all (/admin/marketingcampaigns/flows) still checks that your sending domain's **Validate Link** onboarding...

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Do system email settings apply to all kitchens at once?

No - the on/off switch is per kitchen. When you open an email's window you see a **Configuration** section for each kitchen...

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Delivery

Do I still need zip codes for a Shippo route?

Yes. Zip codes (or wildcards like `*`) assigned to the Shippo route define which areas can choose shipping and which order modules...

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Payments & Billing

Do in-person payments taken on a POS terminal (Stripe Terminal) show up on the Stripe Payments page too?

Yes. **Stripe > Payments** lists every charge on your connected Stripe account regardless of how it was taken, so card-present (Stripe Terminal...

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Reports

Do internal names or customer-facing names appear on the reports?

Kitchen reports prefer the **Internal Name (Only for Admin)** when one is set on a meal, ingredient or extra, and fall back...

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Users

Do local/test signups need to be added to the allowlist?

No — signups from `127.0.0.1` (localhost) already bypass every bot filter automatically, so testing registration locally never needs an allowlist entry.

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Do new customers have to verify their email address before they can start ordering?

Yes, by default. When someone registers a brand-new account on your storefront, they're sent a verification email with a code and are...

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Real Time Ordering

Do my pickup-point or transporter time slots apply to Real Time orders?

No. When a cart contains Real Time items the order time is validated against the **Real Time hours** (Real Time > Settings)...

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Catering & Proposals

Do my settings apply per kitchen location or account-wide?

Almost every Catering Settings field is account-wide (saved account-wide, not tied to one location) — start/end time, time slots, order limits, payment...

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Do online catering orders and tasks show on the calendar?

Online catering orders appear only when they reserved a **venue**: they are drawn as venue bookings with the venue name and start...

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Settings & Configuration

Do notifications arrive in real time, or do I have to refresh the page?

Only partly. **New-order notifications are genuinely live.** The moment a new order comes in, the bell badge updates, the bell "rings" with...

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Do old notifications in the bell/history ever get cleaned up automatically?

No. There's no automation that deletes or archives rows from your notification history — the nightly cleanup job only prunes the separate...

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Admin Dashboard

Do old delivery dates get finished automatically if I forget?

Yes. **Configuration > Business: General > Finish Production Automation Delay (days)** (default **2**) tells a scheduled job how many days after a...

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Orders

Do order minimums and cut-off days apply to staff orders in Checkout As?

Yes, the same rules as the website apply when the order is finalised. If a module has a minimum (à la carte...

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Subscriptions

Do other reports show account members grouped under their manager?

Yes. When account members are enabled: - **Delivery Report** and **Pickup Report** sort orders so that members appear under their account manager;...

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Pos

Do POS Categories actually appear on the POS terminal, or are Meal Categories used instead?

It's a Client Config choice. Under **Order: POS Menu > "Which categories are displayed on POS Menu"** you pick either **Meal Categories**...

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Do the Daily Closeout / Drawer History reports include sales from every device, or just one?

Daily Closeout aggregates every POS-tied checkout for the reseller into single Sales Summary/Breakdown/Payment tables (no per-device split). Drawer History, by contrast, is...

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Kitchen

Do preset menus apply automatically to new delivery dates?

No. In the current version a preset menu is applied only when someone clicks **Select A Preset Menu > Add Meals** on...

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Do the different menu channels share the same meals?

Yes - there is one recipe library (**Kitchen > Meals**) and every menu channel picks from it. What differs per channel is...

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Website

Do redirects keep query strings, and are hits tracked?

Query strings (`?utm_source=…`) on the visitor's request are carried over to the target automatically unless the target already has its own query...

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