Articles on: Sprwt Supprt
Where do admins see and manage a customer's account members?
Open Customers, click the customer, and select the Members tab (only present when account members are enabled). The Members card shows one of two views:
- For an account manager who already has members (a customer with no manager of their own): the list of linked members with ID, Name, Email and a trash icon to remove each, plus an Add Member button.
- For a member (a customer who has a manager): a Managed Account banner, the Account Manager field and the member's Subscription Settings switches.
In the current version the Managed Account banner and Account Manager field are shown whenever the customer has no members of their own yet — so a brand-new customer (neither a manager nor a member) sees both that banner and the empty-state Add First Member prompt at the same time, and a customer cannot be both a manager (with members) and a member.
Where to find it:
/admin/users/{id}