Articles on: Sprwt Supprt
What is the difference between pausing, cancelling and skipping?
- Skip works on a single delivery date: the date is marked Skipped, any meals already validated on it are voided, separately paid extras are refunded to the customer's digital wallet, and (optionally) a replacement date is added after the last scheduled date so the customer still receives what they paid for. The subscription itself stays active.
- Pause stops future renewals (auto-renew off). Nothing already paid is removed unless you tick specific days in the pause modal. It can be scheduled to restart automatically on a chosen date, or left indefinite until an admin or the customer reactivates it.
- Cancel ends the subscription permanently: auto-renew is off, the subscription is flagged cancelled, and it is excluded from the renewal routine. Paid upcoming dates are still fulfilled unless you tick them for cancellation. A cancelled subscription can be restored with Uncancel Subscription.
You can also Cancel This Day for one date, which refunds its meals and closes that date for good.
Where to find it:
/admin/subscriptions/{id}